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About the Role

Join an award-winning team that dreams big and works together to provide Canadians from coast-to-coast the customer service they’ve come to count on. We are currently looking for individuals that are passionate about driving an exceptional customer experience and committed to going above and beyond to make that happen.

Responsibilities

• Respond to a wide range of telephone inquiries from Canadian Tire Bank card members, while driving an exceptional customer experience
• Offer products and services to our customers solidifying their relationship with us, driving sales and business goals
• Respond to a wide variety of requests from Canadian Tire Roadside Assistance, Home Services and Drivers Academy customers such as dispatching a service provider to provide roadside assistance, general inquiries on membership benefits/product features, enrolment, etc. which ultimately will build loyalty to the Canadian Tire brand.
• Support eCommerce customers with their inquiries for CTOnline, SportChek, Atmosphere, Mark’s Pro-Hockey Life
• Support our Triangle Rewards program
• Communicate with customer over phone and emails
• Support eCommerce order reviews

Requirements

• Customer focused, who go above and beyond to respond to the evolving needs of our customers
• Solutions oriented and outcome focused, with a strong attention to detail
• Team players with strong communications skills, who build relationships easily
• Must be fully available for all weeks of training
• Criminal Background Check

Skills

• Bilingual (FR/EN)
• Communication skills

Location

• Remote within Ontario

Work Type

• Contract
• Part-time
• Full-time training hours

Salary/Compensations

• $22.82/ hour

Benefits

• Career growth opportunities
• Product discounts

About the Company

• At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Equal Opportunity

• We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
• We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.