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About the Role

The Program Assistant provides administrative support to the operations team and performs program associate functions, including intake coverage, case entry, and support for case managers. This role is crucial for the smooth operation of the Community Mediation Center (CMC), which assists individuals and organizations in resolving disputes through mediation, conflict coaching, and Restorative Justice initiatives.

Responsibilities

Provide additional coverage for intake specialist through answering and addressing incoming calls and monitoring the Mediate e-mail.
Retrieve referrals and create electronic case records for family court cases, and assist with case closure as needed.
Assist operations manager with the management of invoices, billing, and voucher payments.
Assist operations coordinator with volunteer and case record management and reporting.
Assist the operations team with development, review, and revision of SOPs.
Assist with office management duties for Jamestown and other satellite offices.
Talk with members of our community about their disputes and explain our services by phone or in-person.
Screen parties to determine the appropriateness of a matter for mediation and/or ability of a party to effectively engage in the mediation or conflict coaching process.
Assist with the tracking, management and closing of cases.
Host sessions either virtual or in-person at CMC offices in Jamestown or other satellite offices as needed.
Participate in mediation training and apprenticeship program, and mediate as needed.
Maintain CLM database and MDR files.
Model and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions.

Requirements

A High School Diploma/GED or equivalent knowledge and experience with conflict resolution and direct client service.
Experience in mediation, conflict resolution, and/or working with people in high conflict situations.
Excellent interpersonal engagement skills that can put people at ease quickly over the telephone and in person.
Available to work altered schedule including evening or weekend hours from time to time as needed.
Proficiency in Microsoft Office programs and online conferencing platforms.
A demonstrated ability to work independently and within a team-based environment.
Must be able to access multi-level buildings.
Willingness and ability to travel to and work in a variety of settings, including virtually, within CFS office, courts and community offices.
Must be able to read, speak and write in English.

Skills

Conflict resolution
Direct client service
Mediation
Interpersonal engagement
Microsoft Office programs
Online conferencing platforms

Location

Jamestown
Satellite offices

Work Type

Full-time
Hybrid
Virtual

Experience Level

Entry-level

Education Level

High School Diploma/GED

Salary/Compensations

$23-$25 per hour

Benefits

20 PTO Days (25 Days After Five Years of Employment)
14 Paid Holidays (includes 2 flex holidays)
Bereavement: Four Paid Days
Paid Jury Duty
Employer Paid Life Insurance
Medical, Two Plan Options
Dental, Two Plan Options
Vision Insurance
Wellness Program and Incentives
Health Savings Account (HSA) and Quarterly Employer-Contributions
Healthcare Flexible Spending Account (FSA)
Dependent Care FSA
Employee Referral Bonus
Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF)
403(b) Right Away and Employer-Contributions After Two Years (1000 hours each year)

About the Company

Child and Family Services Community Mediation Center (CMC) helps individuals and organizations throughout WNY to have difficult conversations through mediation, conflict coaching, and Restorative Justice initiatives toward peaceful and meaningful solutions and resolving disagreement.
CMC is part of a statewide network of Community Dispute Resolution Centers that provides free and low-cost dispute resolution programs that support disputing parties to develop their own solutions to matters that might otherwise bring them to court or have already put them in litigation.

Equal Opportunity

Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics.
In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.