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About the Role

Walkup Studio is seeking an Operations Manager to oversee and enhance the systems supporting strategy, content production, talent programs, and client service. This role is crucial for ensuring efficient operations across resourcing, finance, legal, and delivery, enabling the team to produce high-quality work on schedule and within scope.

Responsibilities

• Build agency operating systems including planning cycles, business rhythm, dashboards, and post-mortems.
• Translate strategy into resourced, calendarized plans, pressure-testing scopes, timings, and budgets.
• Manage capacity and staffing across strategy, creative, production, community, and paid support.
• Partner with Founders on forecasting, margin targets, and monthly close processes.
• Improve quoting and scoping templates, track burn vs. budget, and manage change orders.
• Oversee invoicing, collections, vendor payments, and standardize purchase orders and cost controls.
• Evaluate and implement tooling for project management, asset routing, approvals, and reporting, driving adoption and SOPs.
• Standardize briefing, content calendars, QA, and delivery workflows across various platforms.
• Continuously optimize operations by identifying bottlenecks, measuring cycle times, and implementing process improvements.
• Operationalize SOWs, MSAs, NDAs, and talent/influencer agreements, maintaining version control and clause libraries.
• Ensure compliance with usage rights, licensing, whitelisting/boosting permissions, and FTC disclosures.
• Manage vendor onboarding, risk checks, and insurance requirements for productions and events.
• Establish consistent client operating cadences (QBRs, status, reporting) and coach teams on accountability.
• Build a vendor/talent bench and negotiate rates and SLAs.
• Hire, mentor, and performance-manage Operations/PM staff, fostering a culture of clarity, speed, and ownership.

Requirements

• 2-4 years of operations/project management experience in a marketing, social, or creative agency.
• Proven track record of managing complex content/talent programs and production calendars with measurable results.
• Strong financial literacy, including revenue recognition, margin management, forecasting, and cost controls.
• Fluency in SOWs, scopes, change orders, and usage/rights mechanics (organic, paid, whitelisting, renewals).
• Data-driven and systems-minded with excellent written communication and stakeholder management skills.
• Proficiency with tools such as Asana/Notion/Monday, Google Workspace, Slack, QuickBooks (or similar), e-signature, and DAM.

Skills

• Operations Management
• Project Management
• Financial Literacy
• Forecasting
• Margin Management
• Cost Controls
• SOWs
• Scope Management
• Change Orders
• Usage Rights Management
• Data Analysis
• Systems Thinking
• Written Communication
• Stakeholder Management
• Asana
• Notion
• Monday.com
• Google Workspace
• Slack
• QuickBooks
• E-signature tools
• Digital Asset Management (DAM)
• Influencer EMV/Measurement
• Social Listening
• Analytics Dashboards
• Production Management
• Event Coverage Workflows

Experience Level

• 2-4 years

About the Company

• Walkup Studio is a company focused on strategy, content production, talent programs, and client service.