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About the Role

The Clinic Experience Associate/Physiotherapist Assistant (CEA/PTA) is the first team member a client meets, ensuring a welcoming, supported, and heard experience. This role creates a warm environment, assists with client scheduling and administrative duties, and ensures smooth operational flow. The CEA/PTA contributes to clinic success by providing personalized client experiences, managing schedules, and offering administrative support.

Responsibilities

Create a welcoming environment for clients, guests, team members and stakeholders
Respond to in-person, telephone and digital inquiries promptly and always within 24 hours
Solve problems, anticipate challenges, barriers or areas of friction – mitigate or solve before they occur whenever possible and always as soon/quickly as possible
Provide personalized interactions with clients, actively seek to understand what matters most to clients and communicating to the team so everyone is aware
Schedule private/acute clients effectively based on the client’s Care Plan
Schedule to maximize opportunity for client access to care (including access to online booking)
Educate and support the client in engaging with digital tools and resources such as the Client Portal and online booking
Maintain confidentiality of client records and personal and personal health information at all times
Acts as a liaison between the client and the Physiotherapist
Assist Physiotherapists with busy caseloads
Assembling chart packages
Processing discharged patient charts and provider reports

Requirements

A natural ability to connect with people and build strong relationships
Demonstrated ability to identify problems/potential problems quickly coupled with strong problem solving skills
Be Pro-active and Results-oriented
Ability to switch between tasks quickly and with ease
Excellent time management and organizational skills with attention to detail
Excellent listening and observational skills
Strong computer literacy with various applications and programs (Microsoft Office)
Strong customer service skills
Ability to work independently and as part of a cohesive team

Skills

Problem-solving
Customer service
Time management
Organizational skills
Attention to detail
Listening skills
Observational skills
Computer literacy
Microsoft Office

Location

Phoenix

Work Type

Part-time

Education Level

Diploma in PTA/OTA/Rehabilitation Assistant, or an equivalent combination of education and relevant experience

Benefits

Continuous learning and skills development, including growth and leadership opportunities
Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits
Flexible hours, which allow work-life balance and focus on quality of life

About the Company

CBI Health is Canada's leading community healthcare provider.
Our national interdisciplinary network of healthcare staff and professionals is over 2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our clients.
We’re changing how healthcare is experienced. We believe it starts with putting our clients first.
Our diverse healthcare team works together with our clients to address all parts of their life, to provide data-driven solutions and better health outcomes.
Learn more at cbihealth.ca.

Equal Opportunity

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.