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About the Role

The Move-On Support Worker will support residents to prepare for, access, and sustain suitable move-on accommodation. This role provides practical, trauma-informed, and person-centred support throughout a resident's housing journey, focusing on understanding options, building tenancy skills, and achieving safe, sustainable housing.

Responsibilities

• Work with residents to develop individual move-on plans reflecting their needs, goals, eligibility, affordability, risks, and readiness.
• Support residents to understand realistic housing options, including private rented accommodation, shared accommodation, Clearing House, social housing nominations, supported housing, sheltered housing, resettlement flats, and other suitable pathways.
• Help residents prepare for move-on tasks such as housing applications, affordability checks, ID and benefit documents, viewings, interviews, landlord meetings, referrals, and tenancy sign-ups.
• Deliver one-to-one and group tenancy readiness support covering rent, budgeting, priority bills, Universal Credit, council tax, utilities, repairs, tenancy agreements, neighbour responsibilities, and communication with landlords.
• Support residents to build confidence, independence, and practical living skills, identifying areas needing further preparation before move-on.
• Maintain positive relationships with landlords, letting agents, housing providers, local authorities, and specialist accommodation providers.
• Support referrals into appropriate housing pathways and complete checks related to affordability, location, safety, support needs, tenancy expectations, and suitability.
• Provide practical resettlement support before, during, and after move-on, including setting up utilities, council tax, benefits, GP registration, local services, furniture, household items, and community links.
• Maintain agreed follow-up contact after move-on to identify and respond to early tenancy risks such as arrears, landlord concerns, isolation, benefit issues, budgeting difficulties, neighbour issues, or safeguarding concerns.
• Work alongside keyworkers, Resident Services, Housing Management, Community Partnerships, and external agencies to remove barriers, coordinate support, and promote a “one team around the resident” approach.
• Ensure move-on planning considers safeguarding, mental health, substance use, exploitation, domestic abuse, self-neglect, financial vulnerability, and risk of tenancy failure, escalating concerns in line with procedures.
• Work in a trauma-informed, strengths-based, and non-judgemental way, supporting informed choice while helping residents understand realistic options, responsibilities, and risks.
• Maintain accurate case records, referrals, risk updates, actions, outcomes, and tenancy sustainment information on relevant systems.
• Keep up-to-date with housing options, welfare benefits, Local Housing Allowance, affordability issues, and homelessness pathways.
• Represent Your Place professionally with residents and partners.
• Participate in supervision, team meetings, reflective practice, training, and flexible cross-service work.
• Undertake other reasonable duties requested by the Move-On Team Leader, Service Manager, or Head of Services.

Requirements

• Experience of working with people affected by homelessness, housing insecurity, trauma, or multiple disadvantage.
• Experience of supporting residents with move-on, resettlement, tenancy sustainment, housing advice, support planning, or independent living skills.
• Experience of working in supported housing, homelessness, housing management, social care, advice, resettlement, or a related setting.
• Experience of supporting residents with budgeting, benefits, rent payments, utilities, tenancy responsibilities, or housing applications.
• Experience of maintaining accurate case notes, action plans, and records.
• Good standard of education, including English and Maths, or equivalent experience gained through support, housing, advice, or social care work.
• Willingness to complete relevant training in housing options, welfare benefits, safeguarding, trauma-informed practice, tenancy sustainment, and resident support.
• Commitment to ongoing learning, reflective practice, and professional development.
• Good understanding of homelessness supported accommodation, move-on pathways, and tenancy sustainment.
• Awareness of tenancy readiness, including rent, budgeting, priority bills, tenancy agreements, repairs, utilities, and landlord communication.
• Awareness of private rented sector barriers, shared accommodation, Local Housing Allowance, affordability, and benefit-related challenges.
• Good understanding of safeguarding, risk, confidentiality, data protection, and professional boundaries.
• Good communication, advocacy, and relationship-building skills with residents, colleagues, landlords, and external partners.
• Good organisational skills, with the ability to follow up actions and manage competing priorities.
• Confident using Microsoft Office, case management systems, and basic tracking tools.
• Ability to work across services and adapt support to different resident needs.
• Ability to explain housing options, affordability, and tenancy responsibilities in a clear and accessible way.
• Ability to support residents who may feel anxious, uncertain, or resistant about move-on.
• Ability to have sensitive conversations about realistic housing options, suitability, affordability, and risk.
• Ability to work independently while staying connected to the wider team and escalating concerns appropriately.
• Ability to work in a trauma-informed, strengths-based, and person-centred way.
• Compassionate, patient, respectful, inclusive, and non-judgemental.
• Practical, organised, reliable, and solution-focused.
• Confident working with residents and partners in services and in the community.
• Resilient and able to maintain momentum when residents face setbacks.
• Committed to Your Place values of Growth, Inclusion, Collaboration, and Compassion.
• Experience of PRS access, landlord engagement, rent deposit schemes, tenancy sustainment, or floating support (Desirable).
• Knowledge of Clearing House, social housing nominations, housing associations, supported housing pathways, or specialist accommodation routes (Desirable).
• Experience of delivering resident workshops or tenancy readiness sessions (Desirable).
• Relevant qualification or training in housing, advice, homelessness, social care, support work, or a related field (Desirable).
• Appointment is subject to an enhanced DBS check, satisfactory references, and the right to work in the UK.

Skills

• Trauma-informed practice
• Person-centred support
• Tenancy readiness
• Budgeting
• Rent payment
• Utilities management
• Tenancy agreements
• Repairs reporting
• Landlord communication
• Housing applications
• Benefit applications
• Safeguarding
• Risk assessment
• Confidentiality
• Data protection
• Professional boundaries
• Communication
• Advocacy
• Relationship-building
• Organisational skills
• Microsoft Office
• Case management systems
• Tracking tools

Work Type

• Evening work
• Weekend work

Education Level

• Good standard of education, including English and Maths, or equivalent experience

About the Company

• Your Place services support residents to prepare for, access, and sustain suitable move-on accommodation.
• The organization focuses on providing practical, trauma-informed, and person-centred support.
• The service redesign aims to create dedicated move-on capacity and strengthen ownership of move-on, resettlement, and tenancy sustainment outcomes.
• Your Place values include Growth, Inclusion, Collaboration, and Compassion.