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About the Role

Facilitate meaningful partnerships between brands and creators by supporting the delivery of superior client service for a portfolio of clients. This role is ideal for someone with prior agency account management experience who has independently managed influencer marketing campaigns, built strong client relationships, and confidently navigated day-to-day client communications from kickoff through reporting.

Responsibilities

Act as the trusted, main point-of-contact for clients, building strong brand relationships, proactively addressing client needs, and ensuring an exceptional customer service experience throughout the campaign lifecycle.
Support, manage, and execute post-sale influencer campaigns, including adherence to campaign timelines and deliverables.
Serve as the day-to-day point of contact for influencers, while maintaining strategies to meet brand business objectives.
Support more complex projects managed by senior leads, taking the lead on project management and creator onboarding/communications.
Manage high volume and fast-paced email communications with influencers, from initial sourcing and negotiations to guiding creative development and ensuring roll-out aligns with campaign goals and KPIs.
Address daily client needs and requests related to the campaign or other ancillary asks in a timely, strategy-oriented manner.
Identify trends and develop performance insights, resulting in meaningful recommendations and strategies.

Requirements

3+ years of client-facing account management experience within a marketing, advertising, influencer marketing, or social media agency environment.
Minimum 2 years of hands-on influencer marketing experience, with a deep understanding of the full campaign lifecycle—including talent sourcing, contract negotiations, content strategy, paid/organic amplification, and post-campaign reporting.
Experience in leading and executing, building and optimizing digital and social media plans, particularly focused on influencer marketing.
Must be extremely detail-oriented with the ability to handle multiple projects, prioritize work assignments, meet deadlines, and work independently in a fast-paced environment.
Ability to handle a high volume of email communications on a daily basis.
Exceptional communication and organizational skills.

Skills

Influencer marketing
Client relationship management
Project management
Email communication
Social media platforms (Instagram, YouTube, TikTok)
Digital and social media plan execution and optimization
Trend identification
Performance analysis

Location

New York

Work Type

Hybrid

Experience Level

3+ years of client-facing account management experience
Minimum 2 years of hands-on influencer marketing experience

Salary/Compensations

$65,000–$80,000 USD

About the Company

Open Influence is a global, award-winning creator marketing company, providing premium, end-to-end creator marketing solutions.
Pioneering the creator economy since 2013, executing social-first strategies for over 1,500 top brands.
Platform-agnostic and talent-agnostic partner connecting brands with the right creators on the right channels to drive measurable impact and business growth.
Management team has an 'open door' policy and actively creates safe, inclusive spaces.
Recognizes and celebrates wins, and supports team members during challenges.
Continuously learns, grows, and improves processes.
Has a 92% renewal rate, indicating strong client retention.

Equal Opportunity

Open Influence provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.