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About the Role
Charter Oak is interested in hiring a Float Bilingual Chinese Speaking Member Service Representative. They are responsible for building member relationships by providing outstanding service.
Responsibilities
- Receives and greets members, determines their needs and refers them to the proper department.
- Communicates with members and potential members to determine their deposit and loan needs.
- Explains and cross sells credit union services using APEX tools.
- Performs clerical functions related to establishing and servicing deposits, loans, and other products.
- Assists members in researching, balancing, and reconciling their accounts.
- Maintains a working knowledge of laws, rules, and regulations regarding credit union products.
- Presents a professional image through attire, mannerisms, and workstation.
- Provides suggestions to improve service, control costs, and promote credit union activities.
- Performs Loan Originator duties under Regulation Z.
- Oversees and observes security procedures for the safety and protection of members and the credit union.
- Provides backup for Teller duties as needed.
Requirements
- Must have the ability to provide interpretation assistance for members and conduct transactions in Chinese and English.
- Must possess excellent communication and interpersonal skills.
- Previous sales experience is essential.
- Ability to work in a team environment is essential.
Skills
- Chinese
- English
- Sales
- Communication
- Interpersonal skills
- Teamwork
Location
- Montville
Work Type
- Float
- Full-time
Experience Level
- Entry Level
About the Company
- Be a part of the Charter Oak Federal Credit Union Team!
Equal Opportunity
- Equal Opportunity Employer Veterans/Disabled