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About the Role
Fin is seeking an exceptional Solutions Engineer to join the Customer Solutions Team. This role involves acting as a trusted advisor to customers, defining and demonstrating value throughout the sales cycle, and collaborating with Product, R&D, and Engineering to ensure customer needs are central to AI-powered solutions.
Responsibilities
- Lead technical discovery to identify and address customer needs.
- Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise.
- Conduct impactful, value-based solution reviews and in-depth technical sessions.
- Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities.
- Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues.
- Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning.
- Build trust with customers by approaching challenges with empathy and curiosity.
- Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin.
- Commit to customer success, ensuring lasting value and proactively addressing challenges.
Requirements
- Minimum of 3 years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
- Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
- Ability to solve problems independently while thriving in collaborative team environments.
- Proven time management skills in a dynamic team environment.
- Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
- Translate complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences.
- Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
- Familiarity with managing POCs, RFPs, and addressing complex security questions.
- Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity.
- Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks.
- Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company.
- Willing and able to travel occasionally.
- Proof of eligibility to work in the United States is required.
Skills
- Technical pre-sales
- C-Level relationship management
- Technical discovery
- Value presentations
- Problem-solving
- Collaboration
- Time management
- Value proposition communication
- Solution design
- Cross-functional collaboration
- Customer feedback communication
- POC management
- RFP management
- Security question handling
- Communication
- Interpersonal skills
- Empathy
- Curiosity
- Process improvement
- Playbook development
Location
- San Francisco Bay Area
Work Type
- Hybrid
Experience Level
- Minimum of 3 years
Salary/Compensations
- OTE $190,800-$227,900
Benefits
- Corporate bonus program
- Sales incentive
- Stock in the form of Restricted Stock Units (RSUs)
- Programs designed to support health and wellbeing
- Programs designed to support family
- Programs designed to support time away from work
- Programs designed to support financial future
About the Company
- Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences.
- Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.
- Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
- Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams.
- Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support.
- Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers.
Equal Opportunity
- Fin values diversity and is committed to a policy of Equal Employment Opportunity.
- Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.