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About the Role
The Renewals Manager will own the full renewal cycle for an assigned book of business, from early risk identification through contract close. This role partners closely with Customer Value Managers, Sales, and Finance to protect and expand Mixpanel's recurring revenue, acting as the primary driver of on-time, on-value renewals in their territory.
Responsibilities
- Own the end-to-end renewal process for an assigned territory, managing quote-to-close with accuracy and urgency.
- Negotiate contract renewals using sound commercial judgment, building strategies that protect customer relationships while maximizing contract value.
- Maintain a rolling 90–120-day forecast; analyze renewal data regularly to identify trends, surface risk, and prioritize intervention.
- Engage decision-makers early to understand budget cycles, stakeholder maps, approval processes, and potential blockers.
- Identify risk signals proactively and partner with Customer Success, Deal Desk, Legal, Finance, and Sales to navigate complex situations and protect retention.
- Develop and present pricing and packaging proposals tailored to customer needs and growth stage.
- Articulate Mixpanel's differentiated value and defend against competitive pressures during renewal negotiations.
- Contribute to renewal process improvements and help build scalable playbooks for the team.
Requirements
- A track record of quota achievement in a renewals, account management, or sales role in a B2B SaaS environment.
- Experience negotiating contracts with commercial and procurement stakeholders, including multi-year or multi-product deals.
- The ability to manage a high-volume book of business while maintaining forecast accuracy and customer satisfaction.
- Comfort working with ARR data, churn signals, and renewal metrics to drive prioritization decisions.
- Experience partnering cross-functionally with CS, Finance, Legal, and Sales Ops to close complex deals.
Skills
- Product analytics
- Data tooling
- Developer-facing SaaS
- Salesforce
- Gong
- CRM
- Forecasting tools
- Value selling
- Outcome-based selling
Location
- US
Work Type
- Hybrid
Experience Level
- Mid-level
Salary/Compensations
- $93,500—$126,500 USD
Benefits
- Comprehensive Medical, Vision, and Dental Care
- Mental Wellness Benefit
- Generous Vacation Policy & Additional Company Holidays
- Enhanced Parental Leave
- Volunteer Time Off
- Pre-Tax Benefits including 401(K)
- Wellness Benefit
- Holiday Break
- Equity consideration
About the Company
- Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build.
- By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next.
- Mixpanel's pioneering event-based data analytics platform offers a powerful yet simple solution for companies to understand user behaviors and easily track overarching company success metrics.
- Our accomplished teams continuously facilitate our expansion by tackling the ever-evolving challenges tied to scaling, reliability, design, and service.
- Choosing to work at Mixpanel means you’ll be helping the world’s most innovative companies learn from their data so they can make better decisions.
Equal Opportunity
- Mixpanel is an equal opportunity employer supporting workforce diversity.
- We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply.
- We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.
- Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records.