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About the Role
EMPIRE is seeking a Director/VP, Enterprise Client Services for its downtown San Francisco office. This role will report to the EVP, Commercial Growth and is responsible for providing world-class service to partners, ensuring effective client communication, and executing campaigns and programs.
Responsibilities
- Act as primary point of contact for soon-to-close and existing partners of EMPIRE and our artists
- Serve as the primary stakeholder and center of intelligence internally regarding all active programs
- Develop clear roles and responsibilities for the department and for each program in production
- Establish close working relationships with partners to anticipate expectations, identify new opportunities, and address potential issues
- Lead the generation of deliverable packages, margin analysis calculators, media plans, and term sheets
- Ensure EMPIRE operates a well-defined process for capturing program success metrics and maintaining a company-wide case study library
- Manage relationships with outside production vendors if required for successful program activation
- Participate in mid-to-long term strategy building of the department’s Enterprise Client Services division
Requirements
- 8+ years of experience in Client Services
- 4+ years of experience as primary point of contact for partners
- 2+ years of management experience
- Professional demeanor while working with Artists and their teams
- Hyper-organized with a clear passion for process
- Ability to speak music, talent, client, procurement & legal
- Bachelor’s degree or equivalent experience
- Must be based in San Francisco Bay Area or willing to relocate
Skills
- Client Services
- Client Communication
- Campaign Execution
- Program Management
- Relationship Management
- Vendor Management
- Strategy Building
- Process Management
Location
- San Francisco
Work Type
- Onsite
- Full-time
Experience Level
- Director
- VP
Education Level
- Bachelor's degree or equivalent experience
Salary/Compensations
- $135,000 - $225,000
Benefits
- Competitive Compensation Package
- Competitive Benefits Package
- Company Paid Life Insurance, Short-Term Disability, and Long-Term Disability Insurance
- Company Paid Health Savings Account (HSA) Contribution
- Healthcare Spending Account (FSA)
- Paid Time Off (Holidays, Vacation, and Sick)
- Company 401(k) Plan
- Wellness Resources
- Commuter Allowance
- Cell Phone Allowance
- Discretionary bonus
- Profit sharing program
About the Company
- EMPIRE is a premier and dynamic music company focused on the development and support of independent artists.
- It is the largest independent record label in the U.S. with a significant global presence.
- The company offers a wide range of music-related services including original content, marketing, distribution, and recordings.
- EMPIRE's corporate culture is built on artistic creativity, innovation, and progressive business solutions.
- Founded in 2010, EMPIRE leads through its innovative approach to the digital music era across its label, distribution, and publishing arms.
- The company has been instrumental in launching the careers of successful artists and is regarded as a tastemaker in the industry.
- EMPIRE continues to grow, expanding its Publishing division and acquiring record labels.
- The company has expanded its team globally across multiple continents.
- EMPIRE crafts bespoke deals in favor of the artist, forming true partnerships.
- The company offers unique software for analytics, recoupment, and royalties, providing unprecedented transparency.
Equal Opportunity
- EMPIRE values diversity and treats all employees and job applicants based on merit, qualifications, competence, and talent.
- We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- We use E-Verify to confirm the identity and employment eligibility of all new hires.
- We will consider for employment qualified applicants with arrest and conviction records.