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About the Role
Join a highly connected community where individual expertise and shared experience combine to spark fresh ideas and keep us moving forwards. Play your part in driving our collective success.
Responsibilities
- Manage a sales channel, such as direct sales, online sales, or retail sales.
- Develop and implement channel sales strategies that align with overall business objectives.
- Identify new business opportunities, set sales targets, and monitor performance metrics.
- Manage relationships with channel partners, negotiate contracts, and provide training and support.
- Develop and implement relationship management plans for complex potential customer accounts.
- Set clear objectives for each sales call and develop tailored presentations.
- Cultivate a personal network within the business sector and represent the organization at industry events.
- Configure complex product-and-services solutions and associated contractual terms.
- Present solutions to customer representatives and negotiate agreements.
- Manage and deliver pricing and terms projects, negotiating with external strategic partners.
- Control specific segments of the organization's business performance metrics.
- Manage a portfolio of contracts and negotiate service-level agreements.
- Oversee the implementation and maintenance of the CRM system.
- Implement and control compliance management for specific segments of the organization's external partners.
- Develop product education courses to meet identified needs.
- Act as a subject matter expert in technology, policy, regulation, or operational management.
- Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines.
- Contribute to boutique operations (e.g. timepieces set-up, reporting, inventories).
Requirements
- Master's Degree or equivalent level of education.
- Extensive experience enabling the job holder to handle the majority of situations and advise others.
- Experience in general supervision of more junior colleagues.
- Minimum of 4 years of proven experience in luxury retail or high-end client service.
- Exceptional clienteling and relationship-building skills.
- Proven ability to recruit and develop clients.
- Strong networking skills and a proactive approach to identifying and cultivating new client relationships.
- Detail-oriented focus in your approach to work.
Skills
- Sales channel management
- Sales strategy development and implementation
- Business opportunity identification
- Sales target setting and monitoring
- Channel partner relationship management
- Contract negotiation
- Training and support provision
- Relationship management
- Presentation development and delivery
- Market intelligence gathering
- Product and service solution configuration
- Pricing and terms negotiation
- Business performance metric control
- Contract portfolio management
- Service-level agreement negotiation
- CRM system oversight
- Compliance management
- Product education development
- Subject matter expertise (technology, policy, regulation, operational management)
- Networking
- Clienteling
Experience Level
- Extensive experience
- Minimum of 4 years
Education Level
- Master's Degree or equivalent
About the Company
- Richemont is one of the world leaders in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
- Each Maison embodies a tradition of style, quality, and craftsmanship.
- Richemont strives to preserve the heritage and identity specific to each of its Houses.
- The company is committed to innovating and designing new products in line with the values of its Houses through permanent creativity.
Equal Opportunity
- Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines.