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About the Role
We are looking for an inspiring Training and Quality Coordinator to join our fundraising team. Our fundraising teams are essential to our Engage Strategy through engaging with the public in deep and meaningful ways, ultimately growing Cancer Research UK’s fundraising and income capabilities, to fund and raise awareness for our life-saving research. This role will be both desk-based and ‘in the field’ meaning no day will be the same and you’ll discover something new every day.
Responsibilities
- Support the delivery of Cancer Research UK’s quality monitoring program (mystery shopping, call listening, document reviews), identifying, collating and reporting on trends, acting on learnings, and working closely with suppliers and internal stakeholders.
- Support complaint handling, including resolution and collation, identifying trends and learnings, and working with internal and external stakeholders to ensure learnings are tracked, acted upon and followed up.
- Conduct field observations for in-house and 3rd party supplier teams including site visits, fundraiser shadowing, and training observations.
- Report on observations and work with the Training and Quality Managers to ensure organisational oversight, and ensure learnings are tracked and acted upon.
- Identify and report on trends in fundraiser compliance and standards to key internal stakeholders, seeking and identifying opportunities that will add value to the compliance monitoring programme.
- Deliver inspiring training presentations to fundraisers across the UK and virtually, communicating CRUK’s work, including scientific research and compliant behaviours, in an easy-to-understand manner.
- Contribute to the development of engagement tools and materials i.e. fundraiser support materials, newsposters, engagement modules, thank you and basic training videos and awards.
- Collaborate with external suppliers, taking minutes in meetings & helping to plan and organise sessions to train fundraisers across online platforms, and in-person training at locations across the UK.
- Maintain and keep the team trackers and logs up to date.
- Support the wider Face to Face team, as required.
- Ensure equality and diversity is celebrated and considered as part of all decisions taken.
Requirements
- Experience within a customer facing fundraising or sales role
- This role will require regular travel, at least 2 days per week
- Strong planning, organisational and record keeping skills, with an ability to manage multiple changing priorities and tasks from start to finish
- Excellent verbal and written communication skills, with experience of communicating with diverse audiences and conveying key messages in an effective and inspiring way
- Strong training and presentation skills
- Ability to demonstrate face to face fundraising/sales skills within the field
- Experience of working and delivering with some autonomy
- Proficient in PowerPoint, Excel and MS Word
- Must be eligible to work in the UK
Skills
- Customer facing sales
- Travel
- Communication with diverse stakeholders
- Planning
- Organisation
- Record keeping
- Managing multiple priorities
- Verbal communication
- Written communication
- Training
- Presentation
- Face to face fundraising/sales
- Autonomy
- PowerPoint
- Excel
- MS Word
Location
- Stratford, London
- Nationwide travel
Work Type
- Office-based with high flexibility
- Nationwide travel
- Full time
- 9 month fixed-term contract
Salary/Compensations
- £28,000-£32,000
Benefits
- Plus benefits
About the Company
- At Cancer Research UK, we exist to beat cancer.
- Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do.
- We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential.
Equal Opportunity
- We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.
- We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at recruitment@cancer.org.uk.
- Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.