Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Arch Telecom's Retail Store Manager (RSM) leads a Retail Team to bring the brand to life, acting as brand ambassadors who create energy and excitement around products and services. RSMs thrive in a fast-paced environment, focusing on customer needs, building meaningful connections, and educating customers on device and service solutions.

Responsibilities

• Lead by example to help customers throughout their shopping journey.
• Explore individual customer needs and provide hands-on demonstrations of technology.
• Ensure store meets or exceeds sales goals by overseeing sales, inventory, and new program implementation.
• Lead by example in selling personalized solutions, including accessories and IoT devices.
• Ensure the store is always at its best.
• Approach service and sales with patience, honesty, and empathy.
• Become proficient in digital tools to enhance interactions and onboarding.
• Demonstrate network coverage and plan benefits to customers.
• Redefine wireless services through device and account inspection, review, and troubleshooting.
• Complete trainings on in-store experience, new skills, processes, systems, and reference resources.
• Build relationships with and partner with employees across channels to collectively own the customer experience and resolve issues.
• Successfully identify and handoff small business leads.
• Develop strong peer relationships and accountability for company success.
• Provide first-class customer experience.

Requirements

• Prior wireless sales experience.
• Be at least 18 years of age.
• Ability to stand for long periods of time.
• Ability to lift objects weighing up to 25lbs.
• Reliable transportation.
• Full Time (45 hours) availability.

Skills

• Leadership
• Competitive drive
• Confidence to succeed in a fast-paced sales environment
• Willingness to lead your team and share best practices
• Serving customers and providing resolutions to issues
• Effectiveness with operational, financial and performance management
• Amazing communication skills
• Wireless sales experience

Location

• Bronx, NY

Work Type

• Full Time

Experience Level

• Management

Education Level

• High school degree or GED

Salary/Compensations

• $60,000.00 - $100,000.00 Base+Commission/year

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive salary pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Discounted T-Mobile Cell Phone Plan
• A culture of care & excellence
• Health Benefits for Full Time Employees

About the Company

• We’re a national Wireless Preferred Retailer for the #1 Mobile provider in the country, with 200+ retail stores across the U.S.
• Since ‘93, we’ve been providing superior service and quality wireless products featuring the latest in technology.
• As a recognized leader in the wireless retail industry, we consistently deliver the solutions and service our customer’s demand!

Equal Opportunity

• Diversity & Inclusion is a foundational principle of Arch Telecom. Embracing a diverse workforce is a significant contributor to our success as an organization. Employees with diverse perspectives, backgrounds, and experiences allow us to better reflect the communities whom we serve and result in a superior customer and employee experience. We embrace the diversity that makes our employees unique, and we welcome everyone to our team. YOU BE YOU!