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About the Role

Senior Coordinator, Matchday Operations plays a key role in the operational delivery of MLS regular season matches, playoffs, and marquee events. The position supports Matchday Control, independently manages assigned live-match issues and escalations, analyzes matchday trends and risks, and partners with Clubs and internal stakeholders to promote consistent execution of league policies and operational standards. The Senior Coordinator also owns key departmental processes and assigned event workstreams, supports continuous improvement initiatives, and helps ensure Matchday Operations is prepared to deliver a consistent, high-quality matchday experience across the league.

Responsibilities

Support the day-to-day execution of Matchday Operations for the MLS regular season, playoffs, and marquee events.
Serve in Matchday Control for assigned matches, including assessing and resolving operational issues, managing live-match escalations, interpreting and applying league policies, identifying trends and risks, and recommending improvements.
Apply Matchday Manual policies and procedures and maintain a strong working knowledge of league standards.
Develop and maintain Club-facing and internal Matchday Operations materials.
Support the evaluation and enhancement of weather-monitoring tools and processes.
Plan and execute assigned operational workstreams for MLS and affiliated marquee events.
Coordinate departmental and event-related administrative processes.
Coordinate vendor payments, contract administration, expense tracking, and budget reconciliation.
Maintain event-related equipment inventories, records, and materials.
Prepare operational updates, analyses, and presentations.
Build and maintain effective working relationships with Clubs, internal departments, vendors, event partners, and other stakeholders.
Identify opportunities to improve departmental processes, documentation, tools, and workflows.
Perform additional responsibilities as assigned.

Requirements

Ability to work non-traditional hours, including regularly scheduled evenings, weekends, and holidays throughout the MLS season.
Ability to work from the office as required to support matchday operations and league events.
Ability to travel up to 20%.

Skills

Excellent written, verbal, and interpersonal communication skills.
Strong decision-making and problem-solving skills.
Ability to independently manage assigned projects and workstreams.
Strong organizational and project management skills with exceptional attention to detail.
Ability to manage multiple priorities simultaneously.
Strong analytical skills.
Strong presentation and visual communication skills.
High level of professionalism, integrity, accountability, and commitment to quality.
Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Smartsheet.
Working knowledge of soccer and professional match operations.
Experience supporting live sporting events, competition operations, or professional matchday environments.
Experience working with event vendors, temporary staff, budgets, contracts, or operational logistics.
Spanish-language proficiency.

Location

Office

Work Type

Hybrid
Full-time

Experience Level

3+ years of experience in event operations, sporting operations, competition operations, matchday operations, or a related field, preferably within the sports industry.

Education Level

Bachelor’s Degree in Sport Management, Sports Administration, Business Administration, or a related field.

Salary/Compensations

$66,500 – 70,000

Benefits

Comprehensive medical, dental, and vision coverage.
$500 wellness reimbursement.
Generous Holiday and PTO schedule.
On-the-job training, feedback, and ongoing educational opportunities.

About the Company

Major League Soccer believes in the value of in-person collaboration to support teamwork, creativity, and connection.

Equal Opportunity

Major League Soccer is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Major League Soccer is committed to providing reasonable accommodations to individuals with disabilities throughout the application and hiring process, as well as during employment.