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About the Role
We're looking for a Staff Technical Program Manager to join our Product & Technology Operations team. This founding role will own the definition and implementation of the Product Development Lifecycle (PDLC) as a shared execution model across Product, Engineering, and Design, establishing a unified approach to work flow, metrics, and standards.
Responsibilities
- Define the execution model, including designing a PDLC framework and defining artifacts, checkpoints, and exit criteria.
- Build the measurement system to establish metrics for work flow, identify bottlenecks, and track exceptions.
- Drive adoption by partnering with Product, Engineering, and Design leaders to align on the model and earn buy-in.
- Build an AI-first PDLC by defining human vs. AI responsibilities and identifying opportunities for AI to accelerate delivery.
- Evolve the model by periodically reviewing and adjusting the framework based on performance and reporting program health to senior leadership.
Requirements
- Experience designing or significantly evolving a delivery framework, execution model, or program management system.
- Experience leading cross-functional organizations through operational change and driving adoption.
- Track record of building measurement systems from ambiguous or inconsistent data.
- Experience partnering with Engineering on applied AI or automation to accelerate delivery.
- Strong executive communication skills to represent program health, risk, and trade-offs to senior leadership.
- Demonstrated ability to influence and align senior stakeholders without formal authority.
- Comfort operating with significant ambiguity and independently structuring a path forward.
- Fluency in English as a working language is required.
Skills
- Systems thinking
- Flow thinking
- Stakeholder alignment
- Executive communication
- Influencing
- Ambiguity tolerance
Location
- Remote
Work Type
- Flexible work environment
- Full-time
Experience Level
- Staff
Salary/Compensations
- 150,000 - 180,000 CAD
Benefits
- Flexible paid time off
- Remote work policies
- Equity options
- Contributions to pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer
- Interest groups, employee led networks, social committees, sponsored sports teams
- Computer purchase program
- Enhanced parental leave
- Medical insurance
- Dental insurance
- Wellness insurance
- Life insurance
- Disability insurance
- RRSP plan and match
- Paid parental leave top-up
About the Company
- Lightspeed is building communities through commerce. We are a global company with employees and clients outside of Quebec. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
- Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
Equal Opportunity
- Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
- Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.