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About the Role

As an aspirational leader with enthusiasm for our brand and a strong connection to our purpose, you will support the Store Management team in driving the store and your team mates to deliver retail excellence, strong sales results, and an engaging customer experience.

Responsibilities

• Handle customer concerns efficiently and effectively, sharing feedback with Store Management team as needed.
• Problem solve effectively and proactively using available resources.
• Creatively support upkeep of store lay-out and visual merchandising, inventory management, and other store operations.
• Communicate effectively and act as a flexible and responsible role model to your team.
• Leverage knowledge of the beauty market, competitors, and products.
• Shape a customer-focused store experience by coaching Customer Consultants to drive customer engagement through products, campaigns, and activism.
• Ensure development of customer loyalty to further build The Body Shop brand.
• Meet sales and performance targets.
• Identify and attract high potential candidates and develop current team members to succeed in their goals.
• Support training and onboarding of new Customer Consultants.

Requirements

• Experience in a customer-facing role.
• Ability to communicate and listen effectively.
• Demonstrate operational skills.
• Strong interpersonal skills to build rapport with customers and provide appropriate solutions.
• A positive mindset with the willingness to continuously develop yourself.
• Ability to multitask, manage time, and work flexible hours.
• Ability to work independently with minimal direction.

Skills

• Leadership
• Collaborative Skills
• Purpose
• Personal Conduct
• Commerciality

Benefits

• Comprehensive onboarding in your new position.
• Training hours for you and your team as needed.
• A 50% staff discount on regular product and 30% on Gifts.
• Freebies upon new product launches.
• Paid volunteer days.
• Ability to make connections with Community Partners to drive local activism.
• Provided Green Apron, with freedom to wear personal clothing.
• Ability to offer a real living wage to your Customer Consultants.
• Opportunities to grow within the Brand.
• Encouragement and support to be yourself.
• Access to Inclusion & Belonging Networks (TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network).

About the Company

• When Anita Roddick founded The Body Shop in 1976, she had a vision: Business as a force for good.
• Over 40 years later, we are pioneering cruelty-free beauty and are the original ethical beauty brand.
• We are committed to empowering people and enriching our planet.
• We are committed to generating positive economic, social, and environmental impact.
• We are fighting for what we believe in and are not afraid to stand up and speak the truth.
• We like to do things a little differently.