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About the Role

This position oversees a designated group of clients and Account Managers, focusing on customer service, client retention, and growth. The role ensures operational excellence, profitability, and continuous improvement within the assigned area.

Responsibilities

• Oversee fiscal responsibility of the assigned area.
• Ensure yearly KPIs (Opens, Sub Usage, Overtime) are met.
• Meet and exceed client and business expectations.
• Oversee the day-to-day (24/7) operations of the assigned business area.
• Manage Account Managers, providing leadership and tactical coordination for operational activities.
• Manage accuracy and timely invoicing in collaboration with Pay and Bill.
• Manage staffing levels and recruitment with the Talent Acquisition Director.
• Reduce sub usage and minimize overtime and open shifts in collaboration with the Director of Operations.
• Participate in strategic planning by recommending and developing proactive policies, procedures, and systems.
• Manage cost efficiencies, including overtime and training time.
• Assist staff with scheduling activities, ensuring best processes are used for filling shifts.
• Maintain and enhance the client base and their experience.
• Manage contract renewals and promote complete offerings.
• Champion assigned RFPs.
• Meet regularly with the Business Development Director to achieve sales targets.
• Surpass monthly and yearly targets.
• Develop the team through direct and group coaching.

Requirements

• Create a positive work environment and team atmosphere to achieve desired results.
• Possess strong communication and delegation skills.
• Demonstrate strong organizational and priority-setting skills to meet goals.
• Be entrepreneurial and a self-starter.
• Ability to speak in public and lead presentations.
• Ability to coach, mentor, and develop personnel.
• Proven ability to prioritize and multitask in a fast-paced environment.
• Excellent problem-solving, organizational, and analytical skills to manage competing priorities.
• Proficiency in Microsoft Office 365.

Skills

• Communication
• Delegation
• Organizational skills
• Priority setting
• Entrepreneurial mindset
• Public speaking
• Presentation skills
• Coaching
• Mentoring
• Personnel development
• Prioritization
• Multitasking
• Problem-solving
• Analytical skills
• Microsoft Office 365 proficiency

Work Type

• 24/7 operation

Equal Opportunity

• No artificial intelligence (AI) tools are used in the screening, assessment, or selection of candidates for this position.