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About the Role

The Staten Island Justice Center (SIJC) seeks to re-engineer the experience of criminal court in Staten Island, New York, by providing judges and attorneys meaningful alternatives to bail, fines, and jail sentences. This role supervises Case Managers and Senior Case Managers to ensure fidelity to the program model and quality service delivery to participants.

Responsibilities

• Provide substantive and consistent clinically-informed task supervision to Case Managers and Senior Case Managers.
• Ensure staff complete program-specific training and consistently apply policy, protocol, and best practices.
• Oversee routine and accurate data entry and court reporting.
• Communicate effectively across SRP teams to ensure program successes and address challenges.
• Complete comprehensive and routine case audits in partnership with the compliance team.
• Support de-escalation efforts for participants presenting with acute needs.
• Monitor team compliance with program requirements and court reporting obligations.
• Ensure accurate and timely data entry and compliance reporting.
• Convene Case Managers and Senior Case Managers in response to deviations from the program model or other unfilled responsibilities.
• Support policy and protocol implementation in collaboration with site leadership and the SRP Court Reform team.
• Maintain effective collaboration with direct practice leadership to ensure comprehensive and aligned service delivery.
• Use therapeutically-informed tools such as motivational interviewing, active listening, and thoughtful modeling.
• Promote professional growth and development opportunities for staff.
• Provide de-escalation support aligned with training, policy, and protocol, as needed.
• Support the recruitment, hiring, onboarding, and training for new case management staff.
• Ensure SRP staff are consistently trained as required.
• Ensure regular and equitable access to program-related external professional development and training opportunities for direct reports.
• Participate in individual, group supervision, and regular staff trainings.
• Temporarily take on cases as needed.
• Perform additional relevant tasks as necessary.

Requirements

• Bachelor’s degree required.
• Minimum 4 years direct practice experience (e.g., therapeutic or case management) required.
• Experience in pretrial, court-based, or criminal legal system strongly preferred.
• Therapeutic intervention training and experience preferred, including crisis intervention or de-escalation management.
• Supervisory experience preferred, but not required.
• Demonstrated clinical acumen and experience preferred.
• Masters degree and license in a mental health field valued but not required.
• Bilingual (English-Spanish) strongly preferred.
• Must be legally authorized to work in the United States at the time of application and throughout employment.
• Candidates are expected to provide accurate and truthful information throughout the hiring process.

Skills

• Communication
• Data management
• Supervisory skills
• Clinically-informed supervision
• Motivational interviewing
• Active listening
• Thoughtful modeling
• De-escalation

Location

• Staten Island, NY

Work Type

• Full-time
• In-Person
• Monday - Friday from 9:00AM - 5:00PM
• Working weekends as needed

Experience Level

• 4 years direct practice experience
• Supervisory experience preferred

Education Level

• Bachelor’s degree required
• Masters degree and license in a mental health field valued but not required

Salary/Compensations

• $64,800 - $76,700

Benefits

• Comprehensive healthcare with a national network
• Free basic dental coverage
• Vision insurance
• Short-term and long-term disability
• Life insurance
• Flexible spending accounts including commuter FSA
• Talkspace and Ginger through healthcare plans
• 403(b) retirement plan with a two-to-one employer contribution up to 5%

About the Company

• The Center for Justice Innovation is a nonprofit organization dedicated to advancing community safety and racial justice.
• Since 1996, we’ve worked alongside communities, courts, and those most directly affected by the justice system to build stronger, healthier, and more equitable neighborhoods.
• With a team of over 900 staff and an annual budget of $130 million, the Center carries out its mission through operating programs, conducting original research, and providing expert assistance and policy guidance.
• Backed by decades of on-the-ground experience and nationally recognized expertise, we bring innovative, practical, and lasting solutions to justice systems nationwide.
• Learn more about our work at www.innovatingjustice.org.

Equal Opportunity

• The Center for Justice Innovation is an equal opportunity employer committed to fostering an inclusive and diverse workplace.
• We do not discriminate based on race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law.
• We strongly encourage and welcome applications from women, people of color, members of the LGBTQ+ community, and individuals with prior contact with the criminal justice system.
• Our goal is to create a supportive and respectful environment where everyone, regardless of background or identity, feels valued and included.
• At this time, the Center is unable to sponsor or take over sponsorship of an employment visa.
• In compliance with federal law, all hires must verify their identity and eligibility to work in the United States and complete the required employment verification form upon hire.