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About the Role

The Customer Growth & Intelligence Manager will transform customer insights into measurable growth opportunities. Working at the intersection of Customer Success, Marketing, Sales, and Product Marketing, this role focuses on leveraging data to optimize customer journeys, accelerate product adoption, and drive retention and expansion within the Red-on-line division.

Responsibilities

• Consolidate and analyze customer data from CRM, marketing automation, product usage, and back-office systems.
• Develop actionable visibility across the customer lifecycle including onboarding, adoption, expansion, and retention.
• Identify customer behaviors, engagement trends, and growth signals to guide strategic decision-making.
• Build segmentation models based on maturity, usage, business value, and risk indicators.
• Define and optimize customer and user journeys across the full lifecycle.
• Partner with Demand Generation and Product Marketing to align messaging and activate lifecycle programs.
• Develop Account-Based Marketing (ABM) campaigns for strategic accounts.
• Create customer marketing programs to drive adoption, retention, and upsell opportunities.
• Develop customer success stories, testimonials, and case studies.
• Organize webinars, roundtables, and client advocacy events.

Requirements

• Bachelor's degree in Business, Marketing, Data Analytics, Strategy, or a related discipline.
• 5-8 years of experience in Customer Intelligence, Customer Marketing, Growth Marketing, or Lifecycle Marketing.
• Proven experience in a B2B SaaS, software, subscription, or complex services environment.
• Strong analytical capability with advanced Excel skills and experience with large datasets.
• Experience designing and optimizing customer journeys.
• Demonstrated success in delivering customer marketing, demand generation, or ABM programs.
• Ability to translate customer insights into measurable business outcomes.
• Strong project management skills with experience working across cross-functional teams.
• Commercial mindset focused on growth, retention, and revenue generation.

Skills

• Data analysis and reporting
• Customer segmentation
• Lifecycle marketing
• Account-Based Marketing (ABM)
• Project management
• HubSpot (Marketing Hub, reporting, automation)
• Marketing automation platforms
• CRM systems
• Customer data platforms
• French language skills (advantageous)

Work Type

• Permanent
• Full-time

Experience Level

• 5-8 years

Education Level

• Bachelor's degree

Benefits

• 25 days annual leave, rising to 30
• Birthday off
• Group Personal Pension Plan
• Annual Retirement Planning Advice
• Mortgage Advice
• Life Assurance
• Interest-free Season Ticket Loan
• 24/7/365 Employee Assistance Programme
• Employee Recognition Scheme
• Retail and Gym Discounts
• Eyecare Vouchers
• Cycle to Work Scheme
• Holiday Buying Scheme
• Health Cash Plan
• Employee Referral Scheme
• Enhanced Family-Friendly Leave
• Dedicated Menopause Policy
• Wellbeing Tools and Resources

About the Company

• Infopro Digital is a B2B group specializing in information and technology.
• The group operates in 26 countries with over 4,000 employees.
• Focuses on five key economic sectors: Construction & Public Sector, Automotive, Risk & Insurance, Industry, and Retail.
• Red-on-line is part of the Risk & Compliance division, providing SaaS solutions for EHS regulatory compliance.

Equal Opportunity

• Infopro Digital is committed to equal opportunities and inclusion throughout recruitment and career development.
• The company does not discriminate on the basis of any protected characteristic or any other characteristic protected by law.