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About the Role

Family Service League is seeking a Supervisor for our Smithtown Shelter. This role is responsible for ensuring the effective and efficient operation of the shelter, providing services and support to clients, overseeing staff, and ensuring adherence to operational policies and procedures.

Responsibilities

• Oversee staff, including recruiting, hiring, training, developing, and conducting supervision and performance appraisals.
• Participate in a rotating on-call schedule, including covering shifts when needed.
• Maintain accuracy of Daily Census with Front Desk.
• Schedule and facilitate regular Client Advocate team meetings.
• Provide regularly scheduled supervision with each Client Advocate.
• Review, complete follow up, and submit Incident Reports.
• Maintain precise and accurate documentation of Case Management services, including client files and entries into program databases.
• Conduct Safety Checks weekly.
• Provide assessment, crisis intervention, individual, family, and group services to children, youth, and families.
• Complete new client intakes and explain shelter rules and regulations to clients.
• Maintain a caseload of up to five clients.
• Meet with clients a minimum of two times per week for face-to-face meetings.
• Develop Independent Living Plan for assigned families.
• Complete Independent Living Plan bi-weekly.
• Work collaboratively with Housing Specialists in finding permanent housing options for clients.
• Work with clients in creating a budget to identify needs and obligations.
• Maintain and update resource database of social service organizations relevant to client needs.
• Foster inter-agency collaboration to assist in clients’ long-term stability.
• Maintain up-to-date documentation regarding client services in client files.
• Complete monthly reports in a timely manner.
• Submit documentation to DSS Housing Liaison.
• Attend scheduled team meetings, individual supervision, and required trainings.
• Oversee compliance of rules, regulations, and policies of the shelter.
• Set and observe appropriate boundaries with clients; observe client confidentiality and HIPPA protocols.
• Advocate for client needs.
• Work collaboratively with members of a larger treatment or service coordination team.
• Collaborate with Security to discuss and resolve client incidents.
• Oversee Bus Token distribution.
• Responsible for reading and understanding the Policy and Procedure Manual.
• Required to read and respond to daily emails.
• Report to work during inclement weather and other relevant emergency situations as an essential employee.
• Perform other duties as assigned.

Requirements

• High School Diploma required.
• A minimum of 3 years’ related experience required.
• Knowledge of homeless population and DSS policies and regulations required.
• Excellent interpersonal and communication skills required.
• Excellent organizational and time-management skills.
• Proficient computer skills, including Microsoft Office, required.
• Valid, clean, NYS Driver’s License required.

Skills

• Spanish language fluency preferred.
• HMIS preferred.

Location

• Smithtown

Work Type

• Full-time

Experience Level

• 3 years related experience
• Previous supervisory experience preferred

Education Level

• Bachelor’s Degree in Human Services or related field preferred.
• LMSW preferred.

Benefits

• $3,000 Sign-On Bonus Eligible
• Health and Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Retirement Savings Plan with a 5% employer contribution
• Life and AD&D Insurance
• Generous PTO (paid time off)
• Up to 11 paid Holidays
• Paid Sick Leave
• Student Tuition Remission Program
• Employee Assistance Program (EAP)
• Company paid Short-Term and Long-Term Disability
• Employee Discounts

About the Company

• Established in 1926, Family Service League is a social services agency transforming lives and communities through mental health, addiction, housing, and essential human services with more than 60 social service programs in over 20 locations.