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About the Role

The Senior Systems Engineer is responsible for the maintenance, configuration, and reliable operation of IT infrastructure, cloud platforms, and computer systems. This role involves research and development to improve IT business needs, actively identifying and resolving problems within the IT infrastructure, and providing expert technical support to multiple clients. The engineer will design, implement, and maintain Windows-based systems and infrastructure, ensuring stability, security, and performance.

Responsibilities

Design, implement and maintain server and cloud-based computing solutions
Provide expert technical support to clients, resolving any issues related to their systems
Analyze and optimize system performance, identifying areas for improvement
Create and maintain documentation of system configurations, procedures and troubleshooting guides
Stay up-to-date with emerging technologies and trends in the field of systems engineering
Experience with cybersecurity, including knowledge of firewalls and best practices for securing systems
Experience with disaster recovery and regaining access and functionality to IT infrastructure

Requirements

Ability to communicate effectively with organizational personnel and clients
Customer service orientation (e.g., patience, positive customer-friendly attitude, active listening, empathy, professionalism, etc.)
Adapt easily to rapid changes in requests, processes, and procedures
Ability to set goals and prioritize tasks
Uses an objective, logical, rigorous, and detail-oriented approach to work
Resolves problems promptly, accurately and in such a way as to prevent future occurrence
Strong ability to manage multiple responsibilities and competing priorities, constantly reprioritizing based on new information or shifting deadlines
Maintains confidentiality and uses sound judgement when discussing technical or sensitive matters
Strong attitude and desire to learn new technologies
Maintain current skills and strive to acquire new technical knowledge based on current industry trends
Highly motivated self-starter & independent worker who can produce high level results consistently with minimal supervision
Must work well in a team environment and participate in working meetings
Must maintain a clean and presentable work environment for video calls when working from home as well as in the office

Skills

On-Prem Exchange
M365
Cybersecurity Applications
Amazon Web Services
Microsoft Azure
Google Cloud Platform
Cloud Software
Google Workspace
PowerShell
Manage and maintain DNS infrastructure
VDI Administration
MFA Administration
MDM Solutions
Experience with NOC software and PSAs
Experience with router/switch implementation
VoIP systems
Knowledge of disaster recovery
Scripting or programming experience
Experience with cloud servers
RMM Experience
Systems administration
Network protocols
Hardware configuration
Software deployment
Scripting languages
Security knowledge
Cloud-based computing

Location

NYC metro area

Work Type

Remote
Hybrid
Onsite (client visits)

Experience Level

Senior
At least five years of proven experience as a Senior Systems Engineer

Education Level

Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience)

Salary/Compensations

$90,000 to $110,000

Benefits

Remote work
Professional Development stipend
Health Insurance
Dental/Vision Plan

About the Company

GEM Technologies is a Managed Services Provider that delivers personalized solutions to help local businesses make the most of their technology.
At GEM Technologies, we are the New York City area’s leading experts in emerging technology implementation.
We deliver comprehensive and scalable solutions that keep businesses competitive, secure, and thriving.
With the threat of cyber-attacks, and consumer and business digital adoption moving forward at such a rapid pace, it has never been more critical to partner with a professional service provider who can keep up with emerging technology development.
We are always interested in meeting highly qualified engineers for future opportunities as our business grows.