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About the Role

Oversee the deployment of Automated Photo Enforcement Systems across active work zones, ensuring operational standards of 99% deployment execution and a 95% issuance rate. This role requires daily reporting to the regional depot and involves technical expertise, customer support, team motivation, and driving transformative changes. You will be accountable for operational performance through quality metrics and adherence to service-level agreements (SLAs), with a focus on problem-solving, critical thinking, and effective communication.

Responsibilities

Directly manage a team of full-time and temporary mobile operators, including hiring, performance analysis, and disciplinary actions.
Collaborate with Field Service, Client Service, and Account Managers to identify improvements and enhance client relations.
Develop and maintain weekly team schedules to optimize operational efficiency within budgetary constraints.
Conduct routine weekly field audits of operators to ensure adherence to standards and operational effectiveness.
Maintain inventory levels for the Depot and vehicles, ensuring operational supplies are available.
Diagnose and perform repairs on equipment and enforcement systems for maximum availability and reliability.
Strategically prioritize, plan, and execute work efforts to ensure a balanced workload.
Ensure all deployments comply with state legislation and current program standards.
Oversee the triaging and resolution of deployments within agreed service-level agreements (SLAs).
Maintain full compliance with SLA requirements related to Field Services.

Requirements

A High School Diploma or GED
Minimum 4 years of experience of increasing responsibility in operations and/or field services roles.
Minimum 2 years of effective people leadership including demonstrated skills in work direction, motivation, coaching/feedback, and developing assigned staff.
Strong critical thinking and problem-solving abilities.
Initiative, as evidenced by constructing and analyzing data to evaluate performance and transactional quality.
Good driving record.
Ability to see including close, distance and peripheral vision, depth vision and ability to focus.
Ability to lift and/or maneuver awkward equipment up to 50 pounds from vehicle and ground.
Ability to occasionally lift and handle awkward equipment up to 25 pounds up and down a ladder.
Must not have any limitations that would reduce their ability to drive a vehicle safely to job sites.

Skills

Mobile operations management
Workforce management
Inventory management
Equipment diagnosis and repair
Customer support
Team motivation
Problem-solving
Critical thinking
Effective communication
Office products like Excel, PowerPoint

Location

State-wide deployment
Regional depot reporting

Work Type

Office-based
Some weekend and overtime work may be required
Overnight travel may be required
Work from home is available based on business needs, leader approval, and/or departmental guidelines
Field work
Outdoor work
Driving

Experience Level

Minimum 4 years of experience in operations and/or field services roles.
Minimum 2 years of people leadership experience.

Education Level

High School Diploma or GED
Associate’s degree in Operation Management, Business Management, Logistics and Supply Chain, and/or Construction Management (preferred)
OSHA or other safety training certifications (preferred)

About the Company

Verra Mobility Values:
Own It. We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
Do What’s Right. We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Equal Opportunity

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.