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About the Role

This part-time, field-based role offers an opportunity to earn based on performance, providing in-home patient care and education. The Advanced Lympha Press Therapy Coordinator ensures a positive customer experience, builds strong patient relationships, and collaborates with internal teams to support patient access, proper device use, and overall satisfaction.

Responsibilities

• Complete Medicare Advantage trials, explaining the benefits of advanced model pumps, trialing both 51 and 52 devices, and reviewing out-of-pocket differences.
• Schedule and perform product demonstrations, including taking patient measurements and providing instructions for proper use of Lympha Press compression devices.
• Ensure patients are properly sized for correct device fit and comfort.
• Educate patients on all aspects of compression therapy devices, including garment application, prescribed protocols, and initiating therapy sessions.
• Clearly communicate patient rental agreements and financial responsibility, as well as verbal instructions to patients and caregivers based on individual needs.
• Manage and respond professionally to patient questions and concerns regarding devices or required documentation.
• Confirm scheduled appointments in advance, provide expectations for in-home visits, and organize equipment and supplies for effective patient education.
• Collaborate with internal operations teams on order completion and documentation.
• Identify, escalate, and communicate patient needs or concerns to the patient relations team for same-day follow-up whenever possible.
• Utilize company translation resources or partners to eliminate language barriers when applicable.
• Perform all duties in compliance with federal, state, accreditation, and insurance regulations, including HIPAA, non-disclosure, and non-solicitation requirements.
• Travel extensively within assigned territory to service patients and conduct in-home visits.
• Work professionally and collaboratively with other company employees, managers, and departments.
• Perform all job functions in alignment with the Company Mission, Vision, and Goal Statements.

Requirements

• High School Diploma or GED required.
• Minimum six (6) months of related healthcare experience.
• Professional certification or license preferred but not required.
• Previous medical device industry experience a plus.
• Ability to lift and carry up to 60 pounds.
• Ability to sit, stand, bend, kneel, and reach as required for patient care.
• Ability to read printed materials and computer screens.
• Hearing and speech required to communicate in person and over the phone.
• Manual dexterity to perform job functions and stamina to frequently sit for extended periods.

Skills

• Strong written and verbal communication skills.
• Effective organizational, time management, and multitasking abilities.
• Knowledge of technology including scheduling, travel, and documentation applications.
• Self-motivated, self-disciplined, and able to work independently while meeting role expectations.
• Flexibility to travel to patient homes or healthcare settings for appointments.
• Ability to quickly learn and effectively use company-specific software and handheld technology tools.

Location

• Plattsburgh, NY

Work Type

• Part-Time
• Field-Based

Experience Level

• Minimum six (6) months of related healthcare experience

Education Level

• High School Diploma or GED

Salary/Compensations

• $125 per completed delivery (including device delivery, trial, and patient education)

About the Company

• Lympha Press helps people with lymphedema, venous disease, and lipedema improve their quality of life through innovative pneumatic compression therapy systems.
• We sell durable medical equipment across the United States and work closely with health plans, providers, and facilities to ensure patients have access to the products they need.
• Our team works on-site at our headquarters in Glen Mills, PA, and across the country to provide exceptional service, operational excellence, and support for patient care and revenue growth.
• Our mission is simple: Because Life Can Be Better. Join Lympha Press and help improve patient access and outcomes every day.