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About the Role

The Application Analyst – Epic Resolute supports the implementation, maintenance, optimization, and ongoing operational support of Epic Resolute Revenue Cycle applications. This role partners closely with Revenue Cycle operations, clinical, financial, and technical stakeholders to support workflow optimization, post-go-live stabilization, quarterly Epic upgrades, integrated testing, operational support, and continuous improvement of Epic Revenue Cycle solutions. The primary operational focus is Professional Claims, Electronic Remittance, Reimbursement Contracts, and the Benefits Engine. Experience supporting Charge Router is highly desirable.

Responsibilities

Design, build, configure, test, maintain, and optimize Epic Resolute applications supporting Professional Billing (PB), Hospital Billing (HB), Professional Claims, Electronic Remittance, Reimbursement Contracts, Benefits Engine, and related Revenue Cycle workflows
Analyze operational, financial, clinical, and technical workflows to develop effective application solutions
Serve as the liaison between Revenue Cycle operations, providers, Information Technology, application users, and vendors to resolve complex issues
Support application build, configuration, operational support, and post-go-live stabilization activities
Participate in break/fix support and workflow optimization initiatives
Conduct workflow analysis to identify opportunities for operational improvement across Revenue Cycle operations
Design and implement Epic Resolute application solutions supporting departmental and organizational needs
Collaborate with operational and financial stakeholders to prioritize enhancements
Recommend workflow improvements that increase efficiency, accuracy, and user satisfaction
Support continuous optimization following Epic implementations and quarterly Epic upgrade cycles
Maintain and support Epic Resolute applications
Perform configuration validation, debugging, integrated testing, regression testing, and user acceptance testing (UAT)
Develop test scripts, timelines, and testing plans supporting application changes and quarterly Epic upgrades
Coordinate testing activities across applications and participate in end-user validation efforts
Ensure application changes comply with established change management procedures
Collaborate with infrastructure, integration, database, and technical teams to identify and resolve issues impacting Epic Resolute applications
Support cross-functional problem solving and operational improvement initiatives
Participate in planning, implementation, and optimization efforts supporting Epic Revenue Cycle applications
Communicate technical recommendations and operational impacts to stakeholders
Provide ongoing operational support for Epic Resolute applications, including break/fix support, enhancements, upgrades, and change requests
Support quarterly Epic upgrades, new releases, application enhancements, and post-go-live stabilization
Follow established ITIL processes for incident, problem, and change management
Participate in continuous improvement initiatives supporting Revenue Cycle workflows and application performance
Assist with other Epic modules as operational needs require
Provide backup support during peak workloads or staffing shortages
Participate in special projects and organizational initiatives
Perform related duties as assigned

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field
Minimum of five years of experience supporting Epic applications, healthcare information technology, or clinical information systems
Experience supporting application build, configuration, implementation, maintenance, and optimization within a healthcare environment
Experience supporting Epic Resolute applications, including Professional Billing (PB), Hospital Billing (HB), Claims, and Revenue Cycle workflows
Experience performing workflow analysis and partnering with clinical, operational, and financial stakeholders to improve application performance
Experience supporting integrated testing, regression testing, user acceptance testing (UAT), and application validation activities
Experience supporting post-go-live operations, break/fix support, quarterly Epic upgrades, and ongoing operational maintenance
Strong analytical, troubleshooting, and problem-solving skills
Excellent verbal and written communication skills
Ability to manage multiple priorities while working independently and collaboratively in a fast-paced healthcare environment
Relevant education and experience may be substituted as appropriate
Active Epic Certification or Accreditation in a relevant Epic Resolute application (Professional Billing, Hospital Billing, or Claims)
Resume/CV
3 work references with their contact information; at least one reference should be from a supervisor
Letter of interest

Skills

Technical Learning
Problem Solving
Customer Focus
Collaboration
Attention to Detail
Epic Resolute functionality
Revenue Cycle workflows
Professional Billing (PB)
Hospital Billing (HB)
Professional Claims
Electronic Remittance
Reimbursement Contracts
Benefits Engine
Charge Router
ITIL processes
Epic application build
configuration
workflow optimization
operational support
post-go-live stabilization
quarterly Epic upgrades
integrated testing
regression testing
user acceptance testing (UAT)
Epic Cadence
Epic Prelude
Epic Decision Tree

Location

AUSTIN, TX

Work Type

Hybrid work environment with on-site collaboration as business needs require
Standard office environment and equipment

Experience Level

Minimum of five years of experience supporting Epic applications, healthcare information technology, or clinical information systems
Five to seven years of experience supporting Epic applications within a healthcare environment

Education Level

Bachelor’s degree in Information Technology, Computer Science, or a related field

Salary/Compensations

$79,316+

Benefits

Teacher Retirement System of Texas (TRS)

About the Company

Dell Medical School

Equal Opportunity

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197.
Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.
The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.