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About the Role

Group One Trading is seeking a self-driven and hands-on Trade Support Associate with strong interpersonal skills and leadership qualities to join our Trade Support team in New York. This role focuses on providing hands-on support for options traders using proprietary software, maintaining rigorous oversight, and resolving real-time trading and technical issues. The ideal candidate will promote effective communication and customer service across all company levels.

Responsibilities

Monitor and support the lifecycle of equity and options trades from execution through settlement
Verify trade accuracy and investigate discrepancies between internal systems, exchanges, and clearing back office
Support traders with trade allocations, corrections, and position adjustments
Conduct daily P&L and position reconciliations; investigate and explain variances between front-office execution platforms and back-office books and records
Escalate production issues affecting trading systems or market connectivity
Assist with corporate actions, option expirations, assignments, and exercises
Partner with technology teams to troubleshoot trading platform issues
Identify opportunities to automate manual processes and improve operational efficiency
Mentor interns while actively fostering an environment that encourages employee engagement, teamwork, and communication

Requirements

A college or university degree and/or 1-2 years of relevant work experience
Ability to learn and retain in-depth knowledge of proprietary support tools and trading software
Client service experience
Well organized, with excellent oral and written communication skills
Self-driven, but self-aware enough to ask for help early and often
Highly flexible, champion of change
Previous financial industry or options industry experience a plus
Relevant certifications/licenses are pluses (or willingness to obtain)

Skills

Problem-solving
Critical thinking
Communication
Collaboration
Technical background

Location

New York, NY

Work Type

Full-time
In-office

Experience Level

1-2 years of relevant work experience

Education Level

College or university degree

Salary/Compensations

$85,000 - $110,000

Benefits

Performance-based bonus
401(k) and Roth 401(k) retirement plans with employer matching
Medical
Dental
Vision
Generous vacation time
Paid holidays
Parental leave
Flexible spending accounts (FSA) for health care, dependent daycare, and parking or mass transit expenses

About the Company

Group One Trading was founded in San Francisco in 1989 and is one of the largest privately held options trading firms in the United States.
The company has offices in New York, Chicago, Philadelphia, and San Francisco.
Group One is wholly owned by its founders and employees, and all trading is proprietary.
The company values transparency, collaboration, and diverse perspectives.
They hire bright, analytical, and competitive individuals and provide rigorous training.
A healthy work-life balance is prioritized.

Equal Opportunity

Committed to creating a diverse environment and proud to be an equal opportunity employer.
Strive to create a workplace in which all employees have an opportunity to participate and contribute to the success of the business.