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About the Role

The Senior Manager Payments Delivery EMEA is responsible for implementing complex payments products for Capital One’s Global Payment Network in the EMEA region. This individual will manage a team of direct report SMEs and non-associate labor resources, acting as an evangelist internally and externally to accelerate product implementation and deployment. The role requires an analytical, innovative, and creative leader with excellent client management and presentation skills, who will engage deliberately with customers and develop direct reports to model the same approach. The employee will stay informed about industry trends and external business factors to make educated decisions on deployment strategy.

Responsibilities

Creates and executes global implementation strategies for key advanced payments products (e.g. EMV Issuing and Acquiring, Open Loop Transit, 3DS and Digital implementations).
Supports strategic relationships with Capital One clients and partners including regional issuers, acquirers, processors, technology vendors and Network Alliance partners.
Directs daily operations for the team, analyzing workflows, establishing priorities and setting deadlines.
Ensures every implementation meets compliance obligations before go-live by embedding risk, controls, and regulatory requirements into delivery.

Requirements

Experience in EMV Issuing and Acquiring, Payments, EMV Certification, Open Loop Transit, Smart Cards, Contactless NFC, QR code, or Digital Payments.
Demonstrated experience delivering or implementing products in financial services and a strong working knowledge of the payments business and ecosystem.
People leadership experience, including direct management.
Strong analytical and problem solving skills, ability to understand complex technical concepts.
Proven ability to coordinate across multiple functions and stakeholders (Cross functional Orchestration).
Strong alignment skills across Product, Technology, Operations, Sales and Delivery.
Strong communication and executive presence with the ability to simplify complex solutions into concise partner-relevant narratives.
Data driven mindset with a strong focus on KPIs and continuous improvement.

Skills

EMV Issuing and Acquiring
Payments
EMV Certification
Open Loop Transit
Smart Cards
Contactless NFC
QR code
Digital Payments
Financial services product delivery/implementation
Payments business and ecosystem knowledge
People leadership
Direct management
Analytical skills
Problem solving skills
Complex technical concept understanding
Cross functional orchestration
Stakeholder coordination
Alignment skills
Communication skills
Executive presence
Data driven mindset
KPI focus
Continuous improvement

Location

Hammersmith, London

Work Type

Hybrid
Permanent

Experience Level

Senior Manager

Benefits

Up to £5,000 in funding for external qualifications
Competitive pension scheme
Performance-based bonus schemes
25 days of annual leave, increasing with tenure
Option to buy 5 additional days of leave
Private medical insurance
Enhanced parental leave

About the Company

Capital One is committed to diversity in the workplace.
We value diversity, inclusion and belonging at our core.
We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work.
Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices.
Capital One Financial is made up of several different entities.

Equal Opportunity

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.
If you require a reasonable adjustment, please contact ukrecruitment@capitalone.com All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.