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About the Role

The Housing Specialist assists individuals transitioning from homelessness to permanent housing. They focus on finding suitable housing, navigating the application process, and ensuring clients are prepared for independent living, while also maintaining relationships with landlords, brokers, housing providers, and community organizations.

Responsibilities

• Identify suitable housing options for clients, including those in public housing (NYCHA) and Section 8 programs.
• Develop and maintain relationships with landlords, brokers, and management companies.
• Escort clients to view apartments and assist with lease negotiations.
• Assess client housing needs and create individualized housing plans.
• Assist eligible clients with government housing programs, subsidies, and benefits.
• Assist clients in completing housing applications and gathering required documents.
• Facilitate housing workshops and mock interviews.
• Provide apartment search strategies and leads.
• Check and respond to work-related emails daily.
• Maintain a database of housing resources, including brokers, landlords, and property managers.
• Conduct outreach to identify available housing opportunities.
• Build relationships with government partners, community organizations, and housing agencies.
• Participate in team meetings, case conferences, and meetings with brokers and landlords.
• Serve as a housing resource for the shelter’s social service staff.
• Represent the agency in housing-related coalitions, task forces, and committees.
• Prepare reports and participate in program evaluations as needed.
• Assist with ongoing training and professional development seminars.
• Perform other duties as assigned by the Shelter Program Director.

Requirements

• Bachelor’s degree in social work or a related field required.
• A minimum of two years of experience in case management, assessment, and crisis intervention is preferred.
• Demonstrated experience in housing advocacy and program navigation.
• Knowledge of city and state housing systems (NYCHA, HPD, HUD, HRA programs, etc.) as well as DHS system for package submission.
• Ability to manage housing databases and track housing leads.
• Ability to facilitate client workshops and support groups.
• Flexible schedule to accommodate client and housing needs.
• Must be organized, dependable, and able to work independently and as part of a team.
• Experience working with vulnerable populations, homeless and underserved families, is preferred.
• The position operates within a shelter setting and in the community.
• Requires in-person client meetings, housing site visits, and participation in DHS meetings online and in person in citywide housing advocacy efforts.
• Ability to travel throughout NYC by public transportation.
• Ability to conduct housing inspections.
• Must be able to carry informational materials, files, and a laptop/tablet.
• Collaborates with case managers, supervisors, and external housing partners.
• Maintains a client-centered approach and works proactively with all team members to achieve housing goals.
• Prioritizes client dignity, autonomy, and confidentiality.
• Encourages empowerment while helping clients navigate the housing system effectively and ethically.

Skills

• Strong written and verbal communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

Location

• Queens, NY 11432

Work Type

• Full Time
• Onsite
• Community-based

Experience Level

• Minimum of two years of experience in case management, assessment, and crisis intervention preferred.

Education Level

• Bachelor’s degree in social work or a related field required.

Salary/Compensations

• $23.07 - $23.07 Hourly

About the Company

• Bronx Family Network is an equal-opportunity employer.

Equal Opportunity

• We do not discriminate based on race, color, religion, gender identity, sexual orientation, age, disability, national origin, or any protected status.