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About the Role

Daikin Applied is seeking a Service Coordinator to join the world's largest HVAC company. This role offers the opportunity to make an impact and shape your career within an organization that values diversity, inclusion, and growth. Be part of an exciting journey where innovation and excellence drive our endeavors.

Responsibilities

• Schedule and dispatch technicians for startups, repairs, warranty, and maintenance jobs in coordination with supervisors and managers.
• Handle customer inquiries and direct technical questions to the appropriate resources.
• Track technician time and attendance.
• Coordinate job startups and maintain customer communication regarding scheduling and job progress.
• Invoice and bill customers.
• Assist with local office Accounts Payable/Accounts Receivable functions and follow up on customer payments.
• Coordinate the warranty administration process, parts orders, and track shipments.
• Answer telephones and greet customers professionally.
• Assist new hires with paperwork completion and ensure timely submission to Human Resources.
• Maintain OSHA logs.
• Enter and maintain information in the Enterprise Resource System, including work orders, customer data, and technician hours.
• Ensure timely close-out of work orders and proper filing of associated paperwork.
• Gather local prevailing wage rates and submit technician hours for PW jobs to Human Resources.
• Maintain filing systems and office equipment.
• Provide initial notification of Workers Compensation claims to the insurance carrier.

Requirements

• High School Diploma or GED.
• 2-4+ years of related experience in a mechanical, electrical, or plumbing service field.
• Bachelor's degree may be considered in lieu of work experience.
• Experience working with HVAC Technicians (preferred).
• Experience with Astea and/or any other service tracking software.
• Proficient knowledge of Microsoft Office Suite.

Skills

• Scheduling
• Dispatching
• Customer Service
• Invoicing
• Billing
• Accounts Payable
• Accounts Receivable
• Warranty Administration
• Data Entry
• Record Keeping
• Communication

Location

• Vaughan, ON

Work Type

• Full-time

Experience Level

• 2-4+ years

Education Level

• High School Diploma or GED
• Bachelor's degree

Salary/Compensations

• $32.84 - $54.08 CAD per hour

About the Company

• Daikin Applied is the world's largest HVAC company.
• Named by Forbes as one of America's Best-In-State Employers 2025.
• Passionate about growth and providing a supportive environment.
• Believes in the importance of including and engaging diverse people, perspectives, and ideas.