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About the Role

As a Bilingual National Business Sales Advisor, you will manage key relationships and acquire new customers while growing existing accounts for Rogers Small Business customers. You will promote the full portfolio of Rogers’ small business solutions through over-the-phone and chat interactions, focusing on solutions conversations with excellent sales and service presentation skills.

Responsibilities

• Building, maintaining, and delivering world-class client experience on every interaction.
• Handling inbound & outbound sales inquiries via phone and/or chat to understand customer needs and offer customized solutions.
• Meeting and exceeding monthly sales targets by demonstrating customer-focused behaviors.
• Driving lead generation efforts by proactively sourcing prospects and building a qualified pipeline.
• Working in a fast-paced environment requiring multi-tasking, adaptability, and collaboration.
• Asking effective probing questions to identify opportunities and influence sales.
• Collaborating with other teams to provide top-tier client treatment.
• Keeping up with training and coaching to be an expert on products and solutions.
• Attending product trainings, team meetings, and planning sessions.
• Performing end-to-end order entry through multiple sales and service order entry tools.
• Participating in activities that drive collaboration with cross-functional teams and partners.
• Conducting all business as per Rogers Business Code of Conduct.

Requirements

• Experience in an outbound/outside B2B hunting role, or equivalent combination of proactive B2B sales.
• Familiarity with different sales techniques and funnel management.
• Excellent interpersonal, communication, presentation, and collaborative skills.
• Highly creative, self-motivated, and strong organizational skills with a proven ability to prioritize.
• Proven ability to work effectively under pressure in a fast-paced environment.
• Attention to detail with a highly process-oriented mindset.
• Able to efficiently identify, determine cause, propose, and implement solutions to solve problems.
• Willing to work flexible hours (Monday – Friday) to meet client needs.
• Demonstrate business professionalism and acumen, respect for confidentiality, and appropriate handling of sensitive information.
• Advanced skills in managing calendars in MS Outlook and experience with MS Office (PowerPoint, Excel).
• Technologically savvy and proficient with smartphones, tablets, laptops, and other tools.
• Experience with Salesforce is an asset.
• Expert knowledge of Rogers internal processes is an asset.
• Bilingual (French and English) is an asset.
• A positive “can do” demeanor and customer-focused approach.
• Ability to strategically organize your day, prioritizing key activities and ensuring appropriate funnel management.
• Takes initiative and is comfortable operating autonomously.
• Displays perseverance in the face of rejection and failure.
• Strives for continual personal learning and development, actively seeks feedback, and is willing to ask for help.
• A pre-employment background check will be conducted.
• Criminal background check required.
• Credit check and drivers abstract may be required depending on the role.

Skills

• Sales
• Customer Relationship Management
• Solution Selling
• Lead Generation
• Multi-tasking
• Adaptability
• Collaboration
• Communication
• Presentation Skills
• MS Outlook
• MS Office
• Salesforce (asset)

Location

• Toronto, ON

Work Type

• Full Time
• Onsite

Experience Level

• B2B Sales Experience

Salary/Compensations

• Competitive base pay with uncapped commissions

Benefits

• Competitive & flexible health and dental benefits
• Pension plan
• RRSP
• TFSA
• Stock matching programs
• Up to 50% off Rogers Services
• Discount on Blue Jays Tickets
• 25% off TSC items
• 20% discount on all wireless accessories
• Paid time off for volunteering
• Company matching contributions to charities

About the Company

• Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today.
• The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable.
• These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration.
• We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work.
• Come build a rewarding career at Rogers and be a driving force behind our success story!

Equal Opportunity

• At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.
• We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.
• Everyone who applies for a job will be considered.
• We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.
• We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.
• Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work.
• You matter to us!