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About the Role

The Process Improvement Analyst plays a key role in driving operational excellence across Brand, Marketing, Communications and Social Impact (BMCI). This role designs and implements efficient, scalable processes that support BMCI-owned workflows impacting partners across the organization. The successful candidate combines strong analytical and problem-solving skills with a passion for continuous improvement, stakeholder engagement, and operational excellence.

Responsibilities

Partner closely with BMCI leaders and cross-functional stakeholders to understand operational pain points and identify opportunities for process improvement.
Research, design, and implement lean, efficient, and scalable planning and operational processes aligned to corporate priorities.
Support the evolution of marketing planning, prioritization, and intake processes to optimize capacity, outcomes, and decision-making.
Facilitate discussions and deliver insights, recommendations, and presentations to leadership on current-state challenges and future-state solutions.
Contribute to the development and documentation of governance, controls, and operational standards across marketing processes.
Actively support change management efforts, including communication, training, and adoption strategies.
Collaborate with Audit, Compliance, and Legal partners to ensure processes meet governance and regulatory standards.
Design and deliver training for contributors, stakeholders, and leaders on systems, processes, and analytics methodologies.
Contribute to continuous improvement initiatives and support the implementation of new ways of working across BMCI.

Requirements

3+ years of experience supporting and improving planning, prioritization, and delivery of work within a complex team or organization.
A practical, hands-on approach to spotting what’s not working and recommending simpler, more effective ways of doing things.
Strong problem-solving and analytical skills – ability to make sense of unclear situations and turn them into clear actions.
A continuous improvement mindset, with a passion for building efficient, sustainable processes that help teams and the business succeed.
Confidence working with leaders and cross-functional partners, with the ability to influence without direct authority.
Clear and effective communication skills, both written and verbal, with the ability to adapt to different audiences.
Experience using business, workflow, automation, and reporting tools to plan, manage, track, and continuously improve work and operational processes.
Post-secondary education in business, operations, marketing, or a related field, or an equivalent combination of education and practical experience.

Location

Hybrid

Work Type

Permanent
Full Time

Education Level

Post-secondary education in business, operations, marketing, or a related field, or an equivalent combination of education and practical experience.

Salary/Compensations

$62,800 - $104,700 annually

Benefits

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
Financial Security: Company-matching pension plan, share ownership program and additional investment options.
Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: A workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

About the Company

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians.
Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other.

Equal Opportunity

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.