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About the Role

As Humana transforms into an AI-first enterprise, this Principal Product Manager role will define strategy and drive delivery across a portfolio of AI products, setting the standard for AI development and personally engaging in the full lifecycle from problem identification to delivery.

Responsibilities

• Define the multi-year vision and strategy for a portfolio of AI products and capabilities.
• Prioritize across competing product areas and adapt the portfolio as the model landscape and business change.
• Set the north-star and long-term roadmap, reasoning from first principles for undefined problems.
• Partner with business-unit and enterprise leaders to map operations and turn ambiguous problems into AI use cases with clear business cases.
• Build working prototypes and demos with agentic coding tools to prove feasibility and value.
• Stay close enough to the technology to make credible technical calls.
• Turn validated use cases into buildable requirements, including user stories, acceptance criteria, edge cases, and success metrics.
• Shape the end-to-end user experience with design, focusing on usability for adoption.
• Drive the build from prototype to production, making scope and tradeoff calls, unblocking teams, and maintaining momentum.
• Define how quality is measured, building golden sets, error budgets, and eval frameworks.
• Run offline and production evals, choose the right metrics, and apply LLM-as-judge where validated.
• Turn results into launch decisions and leadership readouts.
• Partner with engineering on high-level architecture and feasibility across the portfolio.
• Own the context engineering and skill-creation components of the AI harness and set reusable patterns.
• Lead engineers, data scientists, designers, product managers, and business partners without direct authority.
• Influence VP-level organizations through written narratives, business cases, and executive forums.
• Author playbooks, skills, and solution patterns for building AI at Humana.
• Move solutions through Humana's enterprise AI governance, owning product documentation, scorecards, and stage-gate reviews.
• Help shape AI governance standards as the portfolio grows.
• Raise the bar for the team by mentoring senior and lead product managers, contributing to hiring and promotion assessments.
• Set the craft standard for building with AI across the organization.
• Communicate strategy, roadmap, requirements, ROI, and eval results clearly to executive, business, and technical audiences.
• Represent Humana's AI product work externally with partners, vendors, and the broader community.
• Track advances in models, agents, evals, and emerging techniques, forming a defensible point of view and applying them across the portfolio.

Requirements

• 10+ years of product or related experience, with AI/ML or GenAI products shipped to production.
• Candidates with fewer years but a strong engineering background and real fluency in AI will be considered.
• A track record of setting strategy and driving delivery across multiple products or a major domain.
• Experience leading initiatives with org-wide, executive-level visibility.
• Regularly use AI tools, prototype own ideas, and can specify changes to model behavior and rationale.
• Understand trade-offs: context windows, latency, cost, hallucination, RAG vs. fine-tuning.
• Built evals (golden sets, ground truth, offline and live evals) and used precision- and recall-based metrics for product decisions.
• Set eval standards adopted by other teams.
• Build infrastructure that prevents entire classes of problems and make it reusable across the organization.
• Move fluently between business and technical concepts.
• Track record of business cases, ROI models, and roadmaps that inform executive-level investment decisions.
• Deep working understanding of modern AI/ML and GenAI (LLMs, agents, RAG, prompt/harness engineering, and Evals) and their application to enterprise problems.
• Work from first principles, prioritize well, and make good calls quickly with incomplete information.
• 12+ years of product experience, or equivalent depth of AI-native building, in a large enterprise environment (preferred).
• Experience in healthcare, insurance, or another regulated industry (preferred).
• A well-supported, publicly demonstrated point of view on agentic AI, evals, and AI-native product development (preferred).
• Hands-on experience with agent frameworks, GraphRAG/knowledge graphs, and reusable skills/plugins (preferred).
• Experience defining a new AI product category or standing up cross-organization AI standards and playbooks (preferred).
• Familiarity with responsible AI, bias mitigation, and compliance with sensitive data (preferred).
• A degree in computer science or engineering, or an equivalent combination of experience (preferred).

Skills

• AI/ML
• GenAI
• Product Management
• Strategy Definition
• Product Delivery
• Prototyping
• Agentic Coding Tools (Claude Code, Cursor, OpenAI Codex)
• Requirements Gathering
• User Story Creation
• Acceptance Criteria
• Success Metrics
• User Experience Design
• Agile Development
• Scope Management
• Quality Evaluation
• Metrics Definition (Precision, Recall, Task Success, Hallucination Rate)
• LLM-as-judge
• Solution Architecture
• Cross-functional Leadership
• Influence
• Business Case Development
• ROI Modeling
• Roadmap Planning
• AI Governance
• Responsible AI
• Mentoring
• Hiring Assessment
• Communication (Executive, Business, Technical)
• External Representation
• Staying Current with AI Advances
• Systems Thinking
• First Principles Thinking
• Prioritization
• Decision Making
• Agent Frameworks
• GraphRAG
• Knowledge Graphs
• Reusable Skills/Plugins
• Bias Mitigation
• Compliance
• Sensitive Data Handling

Location

• Louisville, KY
• Chicago, IL
• New York, NY
• Dallas, TX
• Boston, MA
• Washington, DC

Work Type

• Hybrid

Experience Level

• Principal
• 10+ years
• 12+ years (preferred)

Education Level

• Degree in computer science or engineering, or equivalent combination of experience (preferred)

Salary/Compensations

• $201,600 - $277,200 per year

Benefits

• Medical benefits
• Dental benefits
• Vision benefits
• 401(k) retirement savings plan
• Time off
• Paid time off
• Company and personal holidays
• Paid parental leave
• Paid caregiver leave
• Short-term disability
• Long-term disability
• Life insurance

About the Company

• Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company.
• Through its Humana insurance services and CenterWell healthcare services, it aims to make it easier for millions of people to achieve their best health.
• The company delivers care and service when needed, leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities.

Equal Opportunity

• Humana does not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.
• Humana takes affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and advance in employment individuals with disability or protected veteran status.
• All employment decisions are based only on valid job requirements.
• This policy applies to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.