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About the Role

As the Founding Customer Engineer, you will own the post-sales customer journey, focusing on deployment, adoption, and expansion. You will be responsible for transforming initial deployments into company-wide adoption across Sales, Marketing, Customer Success, and SDR teams, driving significant expansion revenue.

Responsibilities

• Learn customer GTM motions and translate them into a Von deployment plan.
• Configure Von, including slash commands, AI fields, dashboards, Org Memory, and data source connections.
• Troubleshoot and resolve product issues.
• Drive product adoption through workflow-specific enablement.
• Identify and drive expansion opportunities across new teams and use cases, meeting revenue targets.
• Provide structured product insights to Engineering and Product teams.
• Build the repeatable deployment playbook for scaling the function.

Requirements

• 5+ years in a customer-facing role in B2B SaaS (Customer Success, TAM, Implementation Consulting, Solutions Consulting, Management Consulting, or similar).
• Proven ability to drive product adoption and change end-user behavior.
• Commercial instinct with experience carrying an expansion or upsell target, or direct account growth responsibility.
• Ability to communicate effectively with analysts and executives.
• Experience at an early-stage or high-growth startup is a plus.
• Familiarity with the GTM tech stack (Salesforce, call recorders, data warehouses, Slack, sales engagement tools) is a plus.
• Experience as a power user or early adopter of AI tools is a plus.
• Management consulting background with CRM transformations or GTM operations exposure is a plus.

Skills

• Customer Success
• Technical Account Management
• Implementation Consulting
• Solutions Consulting
• Management Consulting
• Client Outcome Ownership
• Fast Learning
• Business Acumen
• Technical Curiosity
• Complex Product Navigation
• Product Adoption Driving
• Commercial Acumen
• Communication
• GTM Tech Stack Familiarity
• AI Tool Proficiency

Location

• San Francisco

Work Type

• Onsite
• Full-time

Experience Level

• 5+ years

Salary/Compensations

• OTE up to $170k-$200k

Benefits

• Meaningful equity (0.1%-0.3%)
• Comprehensive medical, dental, and vision coverage
• 401(k) plan
• Unlimited PTO
• Daily catered lunch
• Fully stocked kitchen

About the Company

• Von is building the intelligence layer for go-to-market teams, connecting to the entire GTM tech stack to provide decision-ready answers.
• Companies like Bloomreach, DemandScience, Qualified, DataGrail, and Cresta use Von for revenue operations.
• Backed by Lightspeed, Insight Partners, Google Ventures, and Peak XV.