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About the Role

The Service Specialist assists in all aspects of Service Department operations, including unit inventory procedures, pre-delivery inspection (PDI), and delivery orientation. This role may also assist customers with service or warranty repairs and with the sale of parts and accessories.

Responsibilities

• Supports a strong commitment to world class customer service.
• Greets customers in a friendly, prompt, and efficient manner.
• Answers service, warranty, and parts questions.
• Assists the Receiving Department with unloading, inspection, and VIN verification of new units.
• Affixes bar code labels to units and updates lot location in IDS.
• Maintains unit inventory status communication in IDS and assists with physical inventories.
• Prints daily unit delivery schedule to prepare for upcoming orientations.
• Conducts final PDI and inspects detailing of all units scheduled to deliver.
• Reports unit condition issues to the Service Manager.
• Confirms correct rigging and accessory mounting instructions against the work order.
• Prepares Owner’s Delivery Packet and delivery documents.
• Explains unit and accessory operation, break-in, and maintenance procedures to customers.
• Assists service customers with documentation of concerns on the TMBC Repair Order.
• Assists the Service Manager with work order creation and customer updates on repair progress.
• Assists with scheduling of work to be performed in the department.
• Remains up-to-date on product warranty policies and procedures.
• Assists with warranty repair authorization and work order creation.
• Assists with parts receiving, sale, and payment processing.
• Compiles daily batch reports and performs till reconciliation.
• Ensures no unit is released until payment is received in full.
• Maintains a clean and professional work area.
• Performs other duties as assigned.

Requirements

• High School education or equivalent experience.
• Must be at least 21 years old.

Skills

• Ability to complete simple math calculations.
• Ability to communicate in a friendly and professional manner with customers, vendors, and fellow associates.
• Ability to establish and maintain effective working relationships with customers, management, and co-workers.
• Ability to perform various functions within Dealership Management data entry system.

Work Type

• Full Time

Education Level

• High School

Salary/Compensations

• $20.10 - $23.65

Benefits

• Discounts on retail merchandise, restaurants, world-class resorts, and conservation attractions.
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund

About the Company

• Bass Pro Shops is an equal opportunity employer.

Equal Opportunity

• Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
• Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
• If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.