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About the Role

The Director of Innovation & AI will lead the AI strategy for the Universal Banking portfolio, translating emerging AI opportunities into product priorities, practical use cases, and measurable outcomes. This senior product leadership role shapes and drives the AI innovation agenda across Universal Banking solutions, partnering with cross-functional teams to identify, validate, and prioritize high-impact opportunities.

Responsibilities

Define the AI Strategy for the Universal Banking portfolio, aligned to customer needs, product priorities and business objectives.
Partner with Product Managers to identify and prioritize AI opportunities to enhance products, create differentiation and deliver customer value.
Translate market trends and emerging AI capabilities into actionable product initiatives.
Leverage customer insights and competitive intelligence to shape AI strategy, innovation priorities and investment decisions.
Lead AI strategy across Product, Engineering, Sales, GSC, Partners to drive business outcomes.
Engage customers to identify market needs, define AI opportunities and validate use cases.
Drive a prioritized AI portfolio from ideation to productization and adoption.
Establish scalable frameworks and best practices to accelerate adoption and maximize business value.
Ensure AI initiatives are delivered responsibly, with appropriate governance, risk controls and regulatory compliance.
Partner with Legal, Compliance, Security and Architecture teams to assess and manage risks across AI use cases.
Define and track success measures for AI initiatives, focusing on business value, customer impact, adoption and delivery outcomes.
Provide clear visibility to senior stakeholders on portfolio performance, risks, priorities and investment recommendations.

Requirements

Significant experience in product innovation, data science, or technology strategy roles, including substantial experience applying AI/ML solutions within the financial services sector.
Strong understanding of banking, financial technology or enterprise software, ideally across core banking, lending, payments, digital banking or analytics.
Practical experience shaping AI, data, automation or digital innovation initiatives from concept through delivery and adoption.
Proven ability to work with Product Managers, Sales, Solution Consulting, Engineering, Partners and senior stakeholders to define strategy and drive outcomes.
Strong customer-facing skills, with experience engaging senior banking stakeholders and translating business needs into product opportunities.
Ability to build business cases, prioritise opportunities and connect technology investment to commercial and customer value.
Good understanding of responsible AI, data privacy, security, governance and regulatory considerations in financial services.
Excellent communication skills, with the ability to simplify complex topics and influence executive audiences.

Skills

AI/ML solutions
Banking
Financial technology
Enterprise software
Core banking
Lending
Payments
Digital banking
Analytics
AI
Data
Automation
Digital innovation
Product strategy
Customer engagement
Market leadership
Stakeholder management
Business case development
Responsible AI
Data privacy
Security
Governance
Regulatory compliance
AI-enabled banking use cases
Intelligent automation
AI agents
Decision support
Predictive insights
Document intelligence
Fraud detection
Compliance workflows
Customer-service workflows
Modern AI development approaches
GenAI development approaches
LLMs
Retrieval-augmented generation
Prompt design
Agent orchestration
Model governance
AI-enabled SDLC tools
Requirements generation
Test-plan creation
Coding agents
Automated code review
Gated workflows
Audit evidence
Microsoft Foundry
Azure AI
Azure OpenAI
GitHub Enterprise
GitHub Actions
Claude
CodeRabbit
Microsoft Entra ID
Intune
Purview
Azure Monitor

Work Type

Hybrid working arrangements

Experience Level

Senior product leadership

Education Level

Advanced degree or equivalent experience in business, finance, technology, data science, engineering or a related field.

Benefits

Unlimited vacation, subject to local regulations and business priorities.
Hybrid working arrangements.
Paid time off for voting, bereavement, and sick leave.
Confidential one‑to‑one support through our Employee Assistance Program.
Access to Wellbeing Champions and Gather Groups.
Monthly events and initiatives designed to help you thrive.
Medical, life and disability insurance.
Retirement plans.
Lifestyle benefits.
Paid time off for volunteering.
Donation‑matching opportunities.
Involvement in inclusion communities.
Access to online learning and accredited courses through our Skills & Career Navigator tool.
Participation in global recognition program, Finastra Celebrates.
Opportunity to share voice through regular employee surveys.

About the Company

Finastra is a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry.
Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.
Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success.
At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences.
We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.