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About the Role

The Partner Services Advisor supports the Service Partner Manager in the governance, administration, and operational management of SHI's Service Partner community. This role acts as a key point of contact for Service Partners, Sales, Presales, and internal stakeholders, ensuring adherence to processes, maintaining accurate partner information, supporting partner engagement, and contributing to a seamless customer and partner experience.

Responsibilities

Support the Service Partner Manager as a subject matter expert for Service Partner related queries, recommendations, processes and procedures.
Coordinate partner onboarding activities from initial request through to completion.
Assist with the identification, engagement, and administration of Service Partners for customer opportunities, ensuring compliance with established governance and operational processes.
Produce and maintain a reporting suite for a variety of stakeholders, providing insight into the Service Partner Community.
Maintain and update Service Partner Skills, Capabilities and Contact information to ensure records remain accurate and current.
Manage and maintain SharePoint content, and partner information repositories, ensuring information relating to service partners, services, processes, procedures, and governance remains accurate and up to date.
Support the preparation of Quarterly Business Reviews (QBR’s) providing relevant data, reporting, and insights for strategic partners.
Maintain a central feedback repository, capturing and recording feedback from internal stakeholders, customers, and Service Partners to support continuous improvement.
Maintain visibility of Service Partner opportunities, monitoring progress and status updates to support effective partner engagement, communication, and planning activities.
Support six-monthly reviews of the Service Partner by maintaining partner data, performance records, capability information, and review documentation.
Build and maintain positive working relationships with internal stakeholders and Service Partners to promote collaboration and effective service delivery.
Support the delivery of a world-class customer and partner experience in line with SHI standards, values, and service expectations.
Provide timely support for queries from internal stakeholders and Service Partners, ensuring appropriate resolution or escalation where required.
Contribute to the continuous improvement of Partner Services processes, documentation, and operational practices.
Proactively pursue professional and personal development opportunities to enhance knowledge, skills, and business contribution.

Requirements

Relevant business, administration, operations, customer service, partner management, or services experience, or an equivalent combination of education and practical experience.
Experience working within a structured business environment, supporting multiple stakeholders and managing competing priorities.
Ability to produce and maintain accurate documentation, reports, and business records.
Strong attention to detail and commitment to data accuracy.
Willingness and ability to travel occasionally to SHI offices, partner meetings, customer engagements, and company events, as required.
Experience working within the IT, technology, professional services, or managed services sector.
Experience supporting partner, supplier, vendor, or customer-facing business functions.
Experience using CRM, PSA, ERP, or service management tools.
Experience working with SharePoint and Microsoft Power Platform solutions is advantageous.

Skills

Teamwork
Customer and Partner Focus
Organisation and Planning
Communication
Relationship Management
Analytical Thinking
Problem Solving
Attention to Detail
Process and Governance Focus
Initiative
Adaptability
Continuous Improvement and Development

Experience Level

Typically 2–4 years' experience in an administrative, coordinator, operations, partner support, customer service, or sales support role.

Education Level

Degree-level education or equivalent professional experience.

Salary/Compensations

The estimated annual pay range for this position is $X - $X which includes a [compensation structure].

Benefits

Health, wellness, and financial benefits to offer peace of mind to you and your family.
medical, vision, dental, 401K, and flexible spending.

About the Company

Since 1989, SHI International Corp. has helped organizations change the world through technology.
We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next.
The heartbeat of SHI is our employees – all 7,000 of them.
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
World-class facilities and the technology you need to thrive – in our offices or yours.

Equal Opportunity

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status