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About the Role

The Personal Support Worker (PSW) is responsible for providing a range of services for clients with mental health and/or addictions challenges, supporting their physical and mental health needs, and maintaining program routines and safety practices.

Responsibilities

• Provide compassionate support for clients’ physical and mental health needs, including medication reminders, health monitoring, and coordination with healthcare professionals.
• Assist with personal care, hygiene, mobility, meal preparation, and maintaining a clean, safe, and comfortable living environment.
• Build respectful relationships that promote dignity, independence, and active participation in daily, social, and recreational activities.
• Assist clients in managing behavioural and cognitive challenges, offering guidance, reassurance, and companionship.
• Ensure a safe environment by following health and safety procedures, responding to emergencies, and reporting incidents appropriately.
• Follow established medication protocols, support self-administration programs, and collaborate with healthcare providers to ensure safe practices.
• Maintain accurate care records, participate in care planning, and communicate effectively with the interdisciplinary team.
• Assist with program activities, transportation for client outings, and day-to-day operations, including basic administrative tasks when required.
• Work rotating shifts, provide coverage as needed, and support overall program operations, including during the absence of senior staff.
• Additional responsibilities may be assigned by the Program Manager and/or designated supervisor to support overall program operations and continuity of care.

Requirements

• Post-secondary education in Human Services or a related field (e.g., PSW Certificate, Gerontology Diploma).
• Experience supporting seniors and vulnerable populations, including individuals with cognitive and mental health needs.
• Knowledge of medication administration, health conditions, and psychiatric care.
• Current First Aid and CPR certification.
• Experience coordinating social and recreational activities is an asset.
• Strong skills in assessment, problem-solving, and crisis intervention.
• Ability to engage clients in a positive, respectful, and supportive manner.
• Ability to work collaboratively within a multidisciplinary team.
• Effective verbal and written communication skills.
• Demonstrated creativity, flexibility, and adaptability.
• Proficiency with basic computer applications.
• A satisfactory vulnerable sector check (VSC) is required.
• A valid Ontario Driver’s License is preferred.

Skills

• Assessment
• Problem-solving
• Crisis intervention
• Client engagement
• Medication administration
• Health monitoring
• Coordination with healthcare professionals
• Behavioral and cognitive support
• Safety procedures
• Emergency response
• Documentation
• Team collaboration
• Basic administrative tasks
• Computer applications

Location

• Toronto, ON

Work Type

• Onsite
• 9-Month Contract
• Full-time

Experience Level

• Experience supporting seniors and vulnerable populations

Education Level

• Post-secondary education in Human Services or a related field
• PSW Certificate
• Gerontology Diploma

Salary/Compensations

• $53,776 - $55,109 Annually Prorated

Benefits

• 24/7 Employee Assistance Program
• E-learning program available all year round
• Professional development budget
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

About the Company

• LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change.
• We value compassion, collaboration, and community delivered with dignity, innovation, and excellence.
• LOFT’s vision is that together, we can all live successfully in our community.
• Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity.
• At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways.
• LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
• LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.

Equal Opportunity

• LOFT Community Services is committed to fostering an inclusive and accessible environment and dedicated to building a workforce that reflects the diversity of the community in which we live and serve.
• LOFT is committed to making employment opportunities accessible in accordance with the Accessibility for Ontarians with Disabilities Act, 2005.
• Requested accommodation will be provided in all parts of the application and hiring process by contacting hrteam@loftcs.org or (416) 979-1994.