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About the Role

The Jewish Security Network (JSN) of Greater Toronto seeks qualified staff to operate the Security Operations Centre (SOC), ensuring the safety of the Toronto Jewish community by supporting a 24/7 command centre. SOC Operators will be the first point of contact for support calls and intelligence reports, monitoring digital assets and phone hotlines to synthesize information, coordinate communications, and document security incidents.

Responsibilities

Operate the SOC on a shift-basis using sophisticated technology and supporting assets
Manage incidents as they arise, manage appropriate responses, and conduct detailed record keeping
Provide direct support to Jewish institutions, agencies, and/or personnel during emergencies
Tend to crises using pre-determined protocols, working as part of the SOC and the larger JSN team
Coordinate with other internal and external security assets
Attend regular meetings and trainings, and assist with peer-to-peer training sessions
Conduct system drills, manage technical troubleshooting, and perform other assigned maintenance activities
Assist JSN with event security as needed
Work a rotating shift schedule, including nights, weekends, and holidays, to ensure 24/7 SOC operational coverage

Requirements

Strong interpersonal skills and customer-service experience
Clear operational mindset, with the ability to manage stress well and work efficiently under immense pressure
Strong problem-solving skills and detail orientation
Strong experience working with software and large technological assets, including as a back-end user
Exceptional computer skills, including the ability to type >50 words per minute in English
Fluent English speaker, reader, and writer
Geopolitical awareness, knowledge of relevant global events, and cultural sensitivity
Availability to work regular shifts as assigned including on weekends, Jewish holidays, and evenings/overnight
Must be permitted to work in Canada
Must pass a police background check

Skills

Proficiency in Hebrew (asset)
Strong working knowledge of Toronto’s Jewish community and its institutions (major asset)
Familiarity with situational awareness and other security strengths (asset)
Familiarity with Microsoft Suite (asset)

Location

Toronto

Work Type

Full-time
On-site

Education Level

Graduate of a Bachelor’s Degree program or college equivalent (major asset)

Salary/Compensations

Competitive salary

About the Company

The Jewish Security Network (JSN) of Greater Toronto is dedicated to ensuring the safety and protection of the Toronto Jewish community.

Equal Opportunity

JSN is an equal opportunity employer and is committed to creating an accessible and inclusive organization.
Adheres to barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Provides Code-protected accommodation through any stage of the recruitment process to meet candidate needs.