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About the Role

Small Batch Delivery is seeking a hands-on Delivery Operations Manager to oversee daily delivery operations, ensuring smooth routes, timely deliveries, and vehicle maintenance. This role involves working alongside drivers, troubleshooting issues, and providing backup support.

Responsibilities

• Oversee day-to-day delivery operations, ensuring smooth routes and adherence to schedule.
• Coordinate daily routes, delivery schedules, and driver coverage.
• Monitor deliveries and address issues promptly.
• Complete daily closing procedures and operational reports.
• Conduct daily debriefs with drivers and communicate follow-up items.
• Serve as the primary point of contact for delivery drivers.
• Manage driver schedules, attendance, PTO, and daily coverage.
• Train and onboard drivers on company procedures, safety, and service standards.
• Provide ongoing feedback and coaching to drivers.
• Maintain a positive, professional, and accountable team culture.
• Serve as a backup driver when needed.
• Assist with deliveries or other operational needs as necessary.
• Oversee the condition and cleanliness of delivery vehicles.
• Coordinate routine maintenance, repairs, and inspections for vehicles.
• Address vehicle issues reported by drivers.
• Monitor vehicle-related systems, including GPS and temperature monitoring.
• Ensure vehicle registrations, licenses, and insurance documentation are current.
• Maintain cold-chain and food-safety procedures.
• Ensure drivers are trained in handling refrigerated and perishable products.
• Monitor product handling and address issues with damage, breakage, or missing items.
• Maintain standards for careful, professional, and white-glove delivery service.
• Hold weekly check-ins with Team and Quality Assurance.
• Maintain clear communication with drivers, customers, and management.
• Respond calmly and effectively to unexpected issues.
• Take ownership of problems and follow them through to resolution.
• Review daily delivery schedules and confirm no conflicts.
• Communicate with drivers throughout the day.
• Monitor delivery completion, including scheduled windows, photos, and instructions.
• Complete daily closing checklist.
• Communicate significant operational issues to the CEO.
• Confirm daily driver attendance and address call-outs.
• Manage driver schedules, PTO, and hours.
• Ensure drivers maintain a courteous and professional approach with customers.
• Investigate and resolve issues involving product damage, breakage, or discrepancies.
• Ensure drivers follow temperature-control and food-safety procedures.
• Follow up on recurring delivery issues.
• Conduct or oversee weekly vehicle cleaning and inspections.
• Ensure vehicles are returned in clean, safe, and good working condition.
• Coordinate oil changes, tire service, and other vehicle needs.
• Coordinate scheduled maintenance with leasing companies and service providers.
• Address driver-reported vehicle issues promptly.
• Troubleshoot operational equipment and systems.
• Liaise with the insurance company as needed.
• Oversee weekend farmers market delivery operations.
• Coordinate with weekend market managers and drivers.
• Monitor routes and delivery performance.
• Work with the CEO to incorporate new customers or stops into routes.
• Use Optimo and other company systems for schedules and delivery information.

Requirements

• Must be able to safely lift and carry up to 50 pounds.
• Must be comfortable loading, unloading, and handling refrigerated and perishable products.
• Must be able to spend extended periods on their feet and moving between vehicles, facilities, and delivery locations.
• Must be able to drive a delivery vehicle for an extended shift when serving as a backup driver.
• Must be willing and able to serve as a backup driver when needed.
• Must be comfortable working in varying weather conditions and in a fast-paced, hands-on delivery environment.
• Must be able to safely perform physical requirements while following safety procedures.
• Requires flexibility to respond to operational needs.
• Weekend availability is required.
• The role requires flexibility, as operational needs may occasionally require schedule adjustments, including early mornings, weekends, or staying later than originally planned.
• During the first year, the schedule may require additional flexibility.

Skills

• Valid New York State driver's license.
• Strong organizational skills.
• Ability to manage multiple priorities in a hands-on environment.
• Strong communication skills.
• Ability to work effectively with drivers, customers, vendors, and internal team members.
• Comfortable working independently.
• Ability to take ownership of tasks and problems.
• Comfortable using basic technology and learning operational software.
• Able to remain calm, practical, and solution-oriented when unexpected issues arise.
• Fluent in English, both written and spoken.
• Willing and able to serve as a backup driver.
• Experience in the delivery of refrigerated, perishable, or temperature-sensitive products.
• Experience managing or supervising drivers or a small team.
• Familiarity with vehicle maintenance, scheduling, routing, or fleet coordination.
• Experience working in a small business or similar environment.
• Enjoy working in a small business and are comfortable being hands-on.
• Dependable, punctual, organized.
• Take pride in doing things correctly.
• Take ownership in problem solving.
• Care about the quality of the customer experience.
• Understand the importance of consistency and attention to detail.

Location

• 759 Hicks Street, Brooklyn, NY 11231

Work Type

• Full-Time

Experience Level

• Managerial experience
• Supervisory experience

Salary/Compensations

• $80,000 to $85,000/year

About the Company

• Small Batch Delivery is looking for a hands-on Delivery Operations Manager.