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About the Role

The Clinical Secretary provides essential administrative support within a healthcare setting, playing a vital role in patient care coordination through efficient office operations, appointment scheduling, and issue resolution. This position ensures compliance, accurate record-keeping, and excellent customer service.

Responsibilities

• Provide office administrative support within a multi-disciplinary, team-based patient care process.
• Answer phones and schedule patient appointments.
• Process referrals and prior authorizations.
• Resolve patient issues.
• Verify patient eligibility and collect payments.
• Ensure compliance and maximize reimbursement.
• Interpret and apply knowledge of insurance benefits to patient needs.
• Input, classify, and manage documentation in the electronic medical record system.
• Perform diverse tasks to maintain an efficient and organized office.
• Support physicians and nurses.
• Participate in department meetings and identify process improvements.
• Manage a demanding workload with accuracy and professionalism.
• Provide excellent customer service to patients, families, staff, providers, management, vendors, and the public.

Requirements

• Demonstrate skill in administrative support within a medical office setting.
• Utilize Electronic Medical Record (EMR) systems.
• Proficient in Microsoft Word.
• Experience with insurer systems.
• Efficient appointment scheduling.
• Document classification.
• Patient outreach.
• Insurance verification.
• Medicare Secondary Payor knowledge.
• HIPAA compliance.
• Show caring and concern for all patients.
• Demonstrate a patient-centered approach to care.
• Adhere to NCQA's Patient Centered Medical Home (PCMH) requirements.
• Exhibit time management, keyboarding, and multi-tasking skills.
• Develop and maintain collaborative working relationships with providers, staff, and Practice Management.
• Work independently and demonstrate flexibility in decision-making and prioritizing assignments.
• Exhibit leadership skills through active support of practice and system goals.
• Guard the confidentiality of sensitive information.
• Successfully complete Hospital orientation and department-specific orientation.
• Live the CARES values at all times.

Skills

• EMR systems
• Microsoft Word
• Insurer systems
• Appointment scheduling
• Document classification
• Patient outreach
• Insurance verification
• Medicare Secondary Payor knowledge
• HIPAA compliance
• Time management
• Keyboarding
• Multi-tasking
• Customer service
• Computer knowledge
• Outlook
• Microsoft Office

Work Type

• Full time
• Days

Education Level

• High School Diploma or GED required
• Medical terminology required
• Medical secretarial experience required
• Medical background required

Salary/Compensations

• $17.97 - $22.00 per hour
• Starting Pay: Based on Experience

About the Company

• Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.

Equal Opportunity

• EOE encouraging individuals with disabilities and veterans to apply.