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About the Role

Horizon Health Services is seeking a Targeted Case Manager to join their team. This role involves providing patient support, connecting individuals with community resources, and assisting them in achieving their health goals within a supportive, team-based work environment.

Responsibilities

• Complete Social Determinants of Health (SDOH) assessments for patients.
• Participate in the Open Access process to assist patients with rapid access to care.
• Provide patient support through outreach calls, telehealth, and face-to-face visits to identify barriers and connect patients to community resources and services.
• Deliver transitional care, including follow-up outreach to connect patients from inpatient, emergency room, or residential treatment settings to appropriate providers.
• Connect individuals with necessary medical, social, legal, housing, and other supportive services.
• Assist patients in addressing gaps in care and achieving health goals.
• Retrieve and utilize clinical and non-clinical data from internal Electronic Health Record (EHR) systems and regional health information networks.
• Build positive, supportive relationships with individuals who have behavioral health disorders and their families, respecting diverse ethnic, cultural, and socioeconomic backgrounds.
• Learn and adhere to Horizon Health Services policies and procedures, including compliance with privacy and confidentiality regulations.

Requirements

• Bachelors degree and 6 months of relevant experience required (previous work in a behavioral health setting in a patient facing role).
• Associates degree and 1 year of relevant experience required (previous work in a behavioral health setting in a patient facing role).
• High School Diploma/equivalent and 2 years of relevant experience required (previous work in a behavioral health setting in a patient facing role).
• Computer navigation skills.
• Proficiency in Microsoft office skills.
• Experience working within Electronic Health Record (EHR) systems and willingness to learn new software applications preferred.
• Familiarity with reporting and entry level data analytics.
• Sitting for extended periods, alternating between standing and sitting.
• Mobility required with repetitive wrist, hand, and finger movements.
• Handling light duties, occasionally lifting objects up to 20 pounds.
• Local travel between worksites.
• Exposure to various environmental conditions including low/high temperatures, outdoor elements.

Skills

• Behavioral health
• Patient facing
• Computer navigation
• Microsoft Office
• Electronic Health Record (EHR) systems
• Reporting
• Data analytics

Location

• 637 Davison Road, Lockport NY

Work Type

• Full-time

Experience Level

• 6 months to 2 years relevant experience depending on education level

Education Level

• High School Diploma/equivalent
• Associate's degree
• Bachelor's degree

Salary/Compensations

• $20.00 - $24.00 per hour

Benefits

• Supportive, team-based work environment
• Seamless onboarding experience
• Company Culture focused on teamwork
• Diversity & Inclusion initiatives
• Extensive training for personal and professional growth
• Team building and social events
• 401(k) and profit-sharing programs
• Student loan assistance ($600 per year)
• 10% tuition discount at Capella University for employees and families
• Paid time off
• Paid holidays

About the Company

• Horizon Health Services is recognized as a Best Place to Work in NYS for 18 consecutive years and one of America’s Best Workplaces.
• They foster a culture where motivated teammates collaborate to make a difference.
• Horizon is committed to equity, racial justice, and equal opportunity.

Equal Opportunity

• Horizon is committed to fostering a respectful, inclusive environment where dignity, safety, and opportunity are core values.
• We uphold principles that support autonomy and authenticity, creating a culture of accountability and collaboration that prioritizes well-being, drives innovation, and expands opportunities for our employees, patients, and communities.