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About the Role

This role is part of our Personalised Content team, focusing on creating emotive yet conversion-focused ideas, products, and campaigns at scale and speed. The Senior Online Merchandiser will join our Merchandising team, partnering with eBay UK to produce tailored shopping experiences, prioritize merchandising based on conversion and performance, assist with wireframing, source and curate inventory, launch campaigns, and track performance.

Responsibilities

Responsible for daily/weekly management of category pages, ensuring site standards are always achieved or exceeded.
Serve as the primary owner of the eBay UK stakeholder relationship, establishing clear expectations regarding project scope, deliverables, and timelines.
Manage client briefs from start to finish, supporting inventory planning, wireframing, campaign and events builds and QA-ing, ensuring successful delivery to client deadlines across multiple activities.
Build a full understanding of the clients’ content management systems and objectives, advising on the solution that best meets their needs.
Ensure client requirements are met whilst upholding both DEPT® and eBay values.
Construct the optimum product range for the target market by balancing price architecture, product variety and other parameters.
Source inventory - uploading, merchandising and continuously optimising edits, campaigns and category pages.
Ensure all campaigns/edits are prioritised consistently across desktop, mobile and CRM platforms.
Conduct regular performance analysis and feeding insight and proposed actions into Lead Merchandisers and clients for weekly trading reports.
Conducting trend research and competitor analysis for weekly/quarterly planning.

Requirements

A minimum of 3-4 years merchandising experience ideally within fashion.
Some knowledge of digital market places is desirable.
Someone highly organised, with excellent attention to detail and the ability to manage multiple projects simultaneously.
Proven experience of effectively managing multiple stakeholders at varying levels.
A good eye for style and retail trends and an interest in current and upcoming trends.
The ability to identify better ways of working/new processes as and when required.
Proven ability to work independently, prioritise, meet deadlines under pressure and make the best use of resources; has a good sense of urgency and measurement of risk.
Excellent verbal and written communication skills.
You are ambitious with the ability to think strategically, communicate for understanding and contribute something new, demonstrating tenacity to learn and grow.
Ability to take ownership and accountability.
Experience with various CMS and the ability to quickly grasp new processes or learn new tools.
Proficiency in Excel and Google Workspace
An understanding of SEO principles & AI and its practical application
Analytical experience and a degree of business acumen.

Skills

Merchandising
Fashion retail
E-commerce
Digital marketplaces
Stakeholder management
Project management
Content management systems (CMS)
Excel
Google Workspace
SEO principles
AI
Analytical skills
Business acumen

Location

London

Work Type

Hybrid
6 month FTC

Experience Level

Senior
3-4 years merchandising experience

Salary/Compensations

An excellent salary based on experience and equal pay policies.

Benefits

A flexible, hybrid working policy (2 days from the office, depending on location).
Pension
Free private healthcare
Mental health support
Company sick pay scheme.
26 days paid holiday (plus UK Bank Holidays).
Season ticket loan
Cycle to work scheme.
Enhanced family friendly policies to support new parents.
Social and Cultural Events
Inspirational Talks
Learning and Development
Buddy Programme
Global annual DEPT® Cares Month

About the Company

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster.
Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data.
We’re 50|50 tech and marketing, partner-led, and first to move.
Clients include Google, Lufthansa, Meta, eBay, and OpenAI.
We have been certified B Corp and Climate Neutral since 2021.
We are a Growth Invention company built to help the world’s most ambitious brands grow faster.
Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing.
Our culture runs on three values: better together, relentlessly curious, and get sh*t done.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries.
We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

Equal Opportunity

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive.
We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.