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About the Role
This is a hands-on position in a vibrant bar/restaurant/shop setting. You’ll need to bring energy, a love for wine, and a dedication to outstanding service.
Responsibilities
- Delivering exceptional wine knowledge and service.
- Understanding our guests’ needs to create memorable experiences.
- Thriving in a fast-paced environment while maintaining top-quality service.
- Handling customer complaints efficiently and professionally.
Requirements
- Proven experience in a busy restaurant or bar.
- A passion for service excellence and a love for wine (WSET qualifications are a plus).
- Strong hosting and communication skills, with a positive and respectful approach to customers and colleagues.
- Proficient in English with excellent grooming and presentation.
- Legal right to work in the United Kingdom.
Skills
- Wine knowledge
- Customer service
- Communication skills
- Hosting skills
Location
- Smithfield
Work Type
- Full-time
Experience Level
- Experienced
Education Level
- WSET qualifications are a plus
Benefits
- 50% staff discount across all Humble Grape venues.
- Cycle to Work Scheme.
- Reward & Recognition Platform for outstanding performance.
- Supplier trips and wine tastings.
- Annual staff events.
- Generous referral bonus program.
About the Company
- Humble Grape, established in 2009, is in an exciting phase of expansion.
- We are committed to developing our staff, providing a positive work environment, and becoming an industry leader known as a 'best place to work.'
- We believe in making wine approachable and inclusive for everyone.
- We import most of our wines directly from small, independent vineyards, focusing on organic, biodynamic, and sustainably produced wines.
- We are equally passionate about our food, prioritising seasonal, organic ingredients and a commitment to zero-waste.
- Join us in sharing the stories behind our wines, celebrating winemakers, and delivering exceptional hospitality while contributing to environmental sustainability and fair trade practices.