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About the Role
The End User Support Technician is responsible for directly supporting users in the NYC office, as well as indirectly supporting offices globally. This role involves troubleshooting end-user systems and applications, rolling out projects, and providing excellent customer service across a diverse technology stack.
Responsibilities
- Ensure customer inquiries are handled promptly and effectively, with timely and satisfactory issue resolution.
- Troubleshoot end-user hardware issues, including desktops, laptops, and mobile devices, both in-office and remote.
- Maintain and support telephony, conference room setups, and printers.
- Log all work clearly and consistently in the ticketing system, detailing steps taken and resolution.
- Maintain inventory and record-keeping of all applications and desktop hardware.
- Adhere to existing change control and documentation processes.
Requirements
- 1-2 years in a Microsoft-based end user support role preferred (internship experience counts).
- Experience supporting Microsoft technologies including Microsoft Office apps, Windows 10/11, Teams, and OneDrive.
- Excellent written and oral communication skills.
- Collaborative team skills.
- Basic troubleshooting skills and mindset, with the ability to identify problems and suggest relevant resolutions.
- Basic understanding of networking concepts (Wi-Fi, VPN, IP addresses) and common troubleshooting logic.
- Experience in automation, scripting languages, or basic PowerShell is a plus.
- Prior internships or experience in Finance, trading environments, or retail is a plus.
Skills
- Microsoft technologies
- Microsoft Office apps
- Windows 10/11
- Teams
- OneDrive
- Troubleshooting
- Customer service
- Networking concepts
- Automation
- Scripting languages
- PowerShell
Location
- NYC
Work Type
- Onsite (5 days a week in the office)
Experience Level
- Entry-level (1-2 years preferred)
Education Level
- Bachelor’s degree in computer science or other relevant fields preferred.
Salary/Compensations
- $75,000-$85,000 base salary
- Discretionary year-end bonus
About the Company
- Soros Fund Management LLC (SFM) is a global asset manager and family office founded in 1970 with $28 billion in AUM.
- SFM serves as the principal asset manager for the Open Society Foundations.
- SFM operates with agility, investing opportunistically with a long-term view across various strategies and asset classes.
- The company fosters an ownership mindset, encouraging innovation, initiative, and continuous growth.
- SFM prioritizes development, enabling team members to voice ideas and contribute to long-term success.
- Impact is measured by both returns generated and values upheld, including environmental stewardship and social responsibility.
- Headquartered in New York City with offices in Greenwich, Garden City, London, and Dublin, SFM employs 200 professionals.