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About the Role

This pivotal role oversees all facets of local branch operations, including business development, human resources, budget and finance, quality management, information systems, and compliance. Join us in making a meaningful impact within our community through effective leadership and innovative solutions.

Responsibilities

• Lead branch operations and staffing to ensure tasks are carried out effectively and efficiently; proactively manage change.
• Champion company-sponsored programs (clinical, marketing, risk management, etc.) in accordance with policies and processes.
• Proactively suggest new program ideas to corporate and division support staff.
• Direct human resources activities, including strategic workforce planning, recruitment, selection, retention, orientation, training, compensation, discipline, employee recognition, and policy implementation.
• Ensure client care and service comply with local, provincial, and federal legislation, the company’s Code of Ethics, Statement of Client Rights and Responsibilities, and Standards of Practice.
• Oversee contractual agreements and liaise with funding partners and clients.
• Collaborate on the implementation and maintenance of office information systems; ensure local systems support availability.
• Lead client satisfaction initiatives; follow up on client concerns and complaints, documenting outcomes.
• Participate in ongoing internal and external continuing education activities.
• Engage in quality activities and continuous improvement initiatives in line with the company’s Quality Management System.
• Promote proactive health and safety activities; notify immediate supervisor of any health and safety risks or concerns.
• Complete accident reports for direct reports who injure themselves on the job within 24 hours of the incident.
• Maintain confidentiality of client and corporate information.
• Complete other tasks as requested.
• Develop and lead the implementation of annual business and marketing plans; monitor and evaluate outcomes against defined goals and objectives.
• Prepare and submit an annual report within two months of fiscal year-end.
• Participate in the development and implementation of corporate strategic business and marketing plans as requested.
• Promote Bayshore through participation in local healthcare or business committees and community events.
• Develop, implement, and evaluate an internal financial system that is accurate and efficient, in line with the Operations Director’s direction.
• Prepare an annual budget and manage expenses relative to revenue.
• Analyze the branch’s ongoing financial status to ensure financial goals are achieved.
• Complete monthly and annual financial reports as requested.
• Lead the development, implementation, and evaluation of the Quality Management System; coordinate continuous improvement initiatives.
• Arrange internal quality audits and reviews as requested by the National Service Centre.
• Complete all required Quality Management Reports.
• Ensure employees are trained in and follow safe work procedures, company health and safety policies, and all applicable federal, provincial, and municipal regulations.
• Cooperate fully with the Safety Representative/Joint Health and Safety Committee and ensure all employees share responsibility for identifying and solving workplace health and safety problems.

Requirements

• Completion of a Bachelor’s degree in Business or a health-related discipline.
• Solid knowledge of the principles, practices and methods of Business Development and Sustainability.
• Solid knowledge of the principles, practices and methods of Operations Management.
• Solid knowledge of the principles, practices and methods of Service Delivery and Contract Compliance.
• Solid knowledge of the principles, practices and methods of Financial Management and Control.
• Solid knowledge of the principles, practices and methods of Program Development, Implementation and Evaluation.
• Solid knowledge of the principles, practices and methods of Human Resources Practices.
• At least five (5) years of progressively responsible recent experience in management.
• Two years of management experience at a supervisory level.
• Experience preferably in a health care setting.
• Strong track record in leading the development and integration of profitable business and marketing plans.
• Demonstrated ability to handle all aspects of human resources.
• Demonstrated ability to oversee information systems.
• Exceptional interpersonal skills and decision-making skills.
• Ability to handle difficult situations in an objective consistent format.
• Strong entrepreneurial and marketing skills.
• Ability to work independently and effectively lead a team.
• Demonstrated knowledge of personal computers and related software such as Windows and payroll/billing systems.
• Commitment to continual learning.
• Above average report writing and communication skills.
• Valid driver’s license and willingness to undertake out-of-town travel as required.
• New hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. (dependent upon Provincial government regulations and position).

Skills

• Business Development
• Human Resources
• Budget Management
• Financial Management
• Quality Management
• Information Systems
• Compliance
• Strategic Marketing
• Sales Initiatives
• Team Leadership
• Operational Excellence
• Interpersonal Skills
• Decision-Making Skills
• Entrepreneurial Skills
• Marketing Skills
• Independent Work
• Team Leadership
• Personal Computer Software (Windows)
• Payroll Systems
• Billing Systems
• Report Writing
• Communication Skills

Location

• On-site

Work Type

• On-site
• In office five days a week

Experience Level

• 5+ years of management experience
• 2+ years of supervisory experience

Education Level

• Bachelor’s degree in Business or a health-related discipline

About the Company

• Bayshore HealthCare is one of Canada’s leading providers of home and community health care services and is a privately owned company.
• Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006.
• In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario.
• Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
• With locations across the country, including more than 80 home care offices, 11 pharmacies and over 100 community care clinics, Bayshore has more than 18,000 staff members and provides care to over 350,000 clients annually.
• We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home.

Equal Opportunity

• Bayshore is committed to a high quality and safe environment for both our staff and clients/patients.
• Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength.
• We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support each individuals purpose, potential and wellbeing.
• At Bayshore Healthcare Ltd., and its subsidiaries, we are committed to fostering an inclusive workplace and operate in full compliance with all Provincial and Territorial legislation pertaining to Human Rights Codes and Accessibility requirements.
• To ensure continued compliance throughout the recruitment and selection process, we encourage candidates to disclose any accommodation needs they may have.