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About the Role
At SoFi, People Business Partners are trusted advisors who help employees and leaders thrive. This role leads and implements the people strategy for the Operations team, working directly with SoFi’s Head of Global Operations and their leadership team. The role also manages a team of People Business Partners supporting member service delivery, fraud prevention, and collections, empowering the business to make smart, data-driven decisions while fostering an inclusive and equitable culture.
Responsibilities
- Lead and mentor People Business Partners, ensuring their growth, continuous development, and success.
- Partner with Operations leaders to shape and implement people strategies aligned with business goals, including performance management, compensation, benefits, and development programs.
- Identify root causes, develop creative solutions, and implement strategies to address complex organizational challenges.
- Coach leaders and influence strong decision-making, fostering long-term organizational growth and resilience.
- Use insights to guide decisions, uncover trends, and improve organizational health.
- Champion SoFi’s values while driving initiatives that promote diversity, equity, and inclusion across the Operations team.
- Align employee and business needs while maintaining up-to-date knowledge of legal requirements to foster a fair, compliant, and supportive workplace.
- Partner with People Team COEs and People Business Partners to create and drive people initiatives that impact the business.
Requirements
- Demonstrated experience directly managing and developing People Business Partner teams that deliver with excellence.
- Proven ability to balance big-picture thinking with hands-on execution, including progressive HR experience in dynamic environments.
- Experience supporting and coaching leaders at all levels, including Vice President and above-level leaders, to drive accountability and alignment.
- Proficiency in using data to uncover trends, guide decisions, and implement impactful changes.
- Strong understanding of key HR domains such as compensation, performance management, employee engagement, employee relations, and diversity and inclusion.
- Exceptional communication and interpersonal skills to build rapport, adapt to diverse audiences, and influence effectively across all levels of the organization.
- Passion for fostering a diverse, equitable, and inclusive workplace while inspiring growth and excellence within teams.
Skills
- People Management
- Strategic HR
- Data-Driven Decision-Making
- HR Domain Expertise
- Relationship-Building
- Communication
- Interpersonal Skills
- Coaching
- Inclusion
- Diversity
- Equity
Location
- Remote (excluding Hawaii or Alaska)
Work Type
- Full-time
Experience Level
- Senior
Salary/Compensations
- Base pay range provided, determined by individual factors.
Benefits
- Comprehensive and competitive benefits package available.
About the Company
- Shape a brighter financial future with SoFi, a next-generation financial services company and national bank using innovative, mobile-first technology.
- The company is transforming the personal finance industry and is at the forefront of this unprecedented transformation.
Equal Opportunity
- SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.
- The Company hires the best qualified candidate for the job, without regard to protected characteristics.
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
- New York applicants: Notice of Employee Rights.
- SoFi is committed to an inclusive culture and offers reasonable accommodations to candidates with physical or mental disabilities.