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About the Role

As a Client Success Specialist, you will build the foundation for exceptional client experiences by developing hands-on expertise and certifications across platforms like Google Workspace and Microsoft 365. You will gain frontline experience through a structured support rotation before transitioning to client-facing work, developing knowledge across cybersecurity, productivity, and business applications to proactively support clients, deliver training, and serve as a trusted partner.

Responsibilities

Serve as a technically proficient resource for clients across managed platforms and applications.
Help clients navigate issues, configure tools effectively, and maximize their technology stack.
Deliver practical, hands-on training to clients on Google Workspace and Microsoft 365.
Execute day-to-day client operations including user management, account turnover, license allocation, and equipment quoting/procurement.
Provide clear communication to clients on technical items, translating complex issues into understandable language.
Support Client Success Managers in delivering the recurring client engagement plan.
Act as an efficient point of contact for client inquiries, triaging, prioritizing, and routing requests.
Collaborate with the Implementation Services team to support the rollout of new applications and processes.
Create and maintain client-specific documentation and contribute to internal/external knowledge bases.
Partner with the Support team on large-scale technical projects and initiatives.
Actively pursue ongoing training and partner certifications to deepen technical expertise.

Requirements

Commitment to delivering an exceptional customer service experience.
Excellent customer-facing, communication, and presentation skills.
Strong knowledge and proficiency in modern work tools like Google Workspace, Microsoft 365, and other business applications.
Familiarity with various computer hardware and software, including mobile devices and peripherals.
Outstanding time management and multitasking skills, managing multiple priorities.
Willingness to travel within the Greater Toronto/Hamilton Area and occasionally across Canada.
Post-secondary education or equivalent experience.

Skills

Google Workspace
Microsoft 365
Cybersecurity
Productivity applications
Business applications
Technical support
User onboarding
Client communication
Time management
Multitasking
Documentation
Knowledge base management
Ticketing platforms (e.g., Zendesk)
Pre-sales activities
Demos
Presentations
Statements of Work (SOW)
Proposals
Requests for Proposals (RFP)
Workshop facilitation
Modern workplace solutions
Employee experience
Content management
Document management
Collaboration tools

Location

Downtown Toronto office
Field travel within Greater Toronto/Hamilton Area
Occasional travel across Canada

Work Type

Full-time
Salaried
Training included
Onsite
Field travel

Experience Level

Entry-level with training provided
Experience in a multi-tenant environment (preferred)
Experience leading pre-sales meetings (preferred)
Experience conducting workshops (preferred)
Cybersecurity training and expertise (preferred)

Education Level

Post-secondary education or equivalent experience

About the Company

Business Cloud is a rapidly growing managed technology service provider focused on delivering cloud-first business technology solutions to small and medium-sized organizations across Canada.
Our approach emphasizes end-user collaboration, efficient processes, and strong cybersecurity, allowing clients to scale.
We manage products such as Google Workspace, Microsoft 365, 1Password, RingCentral, and Field Effect, enabling secure and productive environments for our clients.
Our team's backgrounds and experiences vary, but effective communication, continual learning, and a passion for customer service are the common components of our success.