Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
We are looking for an inspiring Training and Quality Coordinator to join our fundraising team. This role is essential to our Engage Strategy, focusing on meaningful public engagement to grow Cancer Research UK's fundraising and income capabilities for life-saving research. The position offers a dynamic mix of desk-based and field activities, ensuring variety and continuous learning.
Responsibilities
- Support the delivery of Cancer Research UK’s quality monitoring program, including mystery shopping, call listening, and document reviews.
- Identify, collate, and report on trends from quality monitoring, acting on learnings and collaborating with suppliers and internal stakeholders.
- Support complaint handling, including resolution, collation, and trend identification.
- Work with internal and external stakeholders to ensure complaint learnings are tracked, acted upon, and followed up.
- Conduct field observations for in-house and 3rd party supplier teams, including site visits, fundraiser shadowing, and training observations.
- Report on observations and collaborate with Training and Quality Managers to ensure organizational oversight and that learnings are tracked and acted upon.
- Identify and report on trends in fundraiser compliance and standards to key internal stakeholders.
- Seek and identify opportunities to add value to the compliance monitoring program.
- Deliver inspiring training presentations to fundraisers across the UK and virtually.
- Communicate CRUK’s work, including scientific research and compliant behaviours, in an easy-to-understand manner.
- Contribute to the development of engagement tools and materials, such as fundraiser support materials, newsposters, engagement modules, thank you and basic training videos, and awards.
- Collaborate with external suppliers, take minutes in meetings, and help plan and organize training sessions.
- Maintain and update team trackers and logs.
- Support the wider Face to Face team as required.
- Ensure equality and diversity are celebrated and considered in all decisions.
Requirements
- Experience within a customer-facing fundraising or sales role.
- Ability to travel regularly, at least 2 days per week.
- Strong planning, organizational, and record-keeping skills.
- Ability to manage multiple changing priorities and tasks from start to finish.
- Excellent verbal and written communication skills.
- Experience of communicating with diverse audiences and conveying key messages effectively and inspiringly.
- Strong training and presentation skills.
- Ability to demonstrate face-to-face fundraising/sales skills within the field.
- Experience of working and delivering with some autonomy.
- Proficient in PowerPoint, Excel, and MS Word.
- Must be eligible to work in the UK.
- Must be at least 18 years old.
Skills
- Training delivery
- Quality monitoring
- Mystery shopping
- Call listening
- Document review
- Trend analysis
- Complaint handling
- Field observation
- Stakeholder collaboration
- Presentation skills
- Communication skills
- Organizational skills
- Record keeping
- PowerPoint
- Excel
- MS Word
Location
- Stratford, London
- Nationwide travel
Work Type
- Office-based with flexibility
- Nationwide travel
- Full-time
- Fixed-term contract
Experience Level
- Experience in a customer facing sales role
- Experience of working and delivering with some autonomy
Salary/Compensations
- £28,000-£32,000
Benefits
- Benefits package included
About the Company
- At Cancer Research UK, we exist to beat cancer.
- Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do.
Equal Opportunity
- We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
- We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.