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About the Role
SeeWhy Learning is seeking an experienced Bilingual Customer Service Representative (French/English) to support students throughout their educational journey. This role serves as a primary point of contact for students, providing professional assistance via phone, email, and web chat regarding course offerings, registrations, examinations, and program-related inquiries. The ideal candidate is customer-focused, highly organized, fluent in both French and English, and thrives in a fast-paced remote environment. This individual will play a key role in delivering an exceptional student experience while supporting administrative processes from enrollment through program completion.
Responsibilities
- Respond to student inquiries via phone, email, and web chat in both French and English.
- Handle inbound and outbound customer service calls in a professional and timely manner.
- Assist students with course registrations, exam scheduling, and enrollment processes.
- Provide accurate information regarding courses, programs, policies, and examinations.
- Support students throughout their educational experience, from initial enrollment through program completion.
- Resolve student concerns and escalate complex issues when appropriate.
- Meet established service level expectations for responsiveness, quality, and student satisfaction.
- Complete administrative tasks related to student records, registrations, and customer support activities.
- Maintain accurate documentation and records within company systems.
- Collaborate with internal teams to ensure a seamless student experience.
- Participate in process improvement initiatives and contribute ideas to enhance customer service operations.
- Perform other duties and special projects as assigned.
Requirements
- 3+ years of customer service experience, preferably in a call center environment.
- Fluency in both French and English, including verbal and written communication.
- Experience working in a remote or hybrid work environment.
- Demonstrated ability to manage high-volume customer interactions in a fast-paced setting.
- Strong computer and technical skills.
Skills
- Strong customer service orientation with a focus on creating positive student experiences.
- Excellent verbal and written communication skills in both French and English.
- Strong organizational and time management skills.
- Ability to manage multiple priorities effectively.
- Strong problem-solving and conflict-resolution abilities.
- High attention to detail and accuracy.
- Ability to work independently while contributing as part of a remote team.
- Adaptability and willingness to embrace change.
- Customer-centric mindset with a focus on service excellence.
Location
- Remote (Canada)
Work Type
- Full Time
- Remote
Experience Level
- 3+ Years Customer Service Experience
Education Level
- Post-Secondary Education Preferred
Benefits
- Health insurance eligibility.
- Remote work environment.
- Opportunity to support learners and contribute to educational success across Canada.
- Access to Career Certified products and services.
- Professional development opportunities.
- Collaborative and mission-driven work environment.
About the Company
- Career Certified elevates modern education while accelerating success for students in licensed professions. Through brands like SeeWhy Learning, the company provides innovative educational solutions that help learners achieve professional success and career advancement.