Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

This is an exciting opportunity to join our Member Happiness team on a fixed term contract until early 2027, supporting our members across multiple channels. As part of our team, you'll learn a lot, be multi-tasking, and deliver happiness.

Responsibilities

• Customer Obsessed approach to assisting both our members and potential members.
• Support members via all channels, including Webform, Email and Chat via Gorgias.
• Assist with pre and post purchase needs, such as providing delivery updates, returns, and membership queries.
• Take ownership of each customer journey, anticipating needs and persevering to resolve cases through personalised solutions.
• Utilise systems effectively to assist customers with their queries quickly and give accurate feedback to the business.
• Work closely with team leads to understand departmental needs and pivot as needed.

Requirements

• Be naturally Customer Obsessed, keeping customers top of mind at all times.
• Have great communication skills and be computer literate.
• Previous experience in a customer service role within a scale-up business or a large contact centre.
• Understand metrics and goals such as CSAT, tickets solved and average handling time.
• Ability to multitask successfully and thrive in a fast-paced environment.
• Flexibility to work a shift pattern across Monday - Sunday and bank holidays.

Skills

• Gorgias experience is an advantage.
• Previous skincare and make-up experience is an advantage.
• System knowledge desirable: Shopify, CommerceTools, Netsuite, Asana, Slack.

Location

• Hybrid

Work Type

• Fixed term contract
• Full-time

Benefits

• Free membership to Beauty Pie+ and % off our products
• 25 days holiday & your birthday off
• Flexible bank holidays
• Equal leave for all new parents regardless of gender or personal circumstances
• Private Medical Insurance
• Menopause support
• £2,500 / $2,500 to spend on your fertility journey after 2 years of service
• 10 therapy sessions through AXA PPP
• Access to mental health support through Spill

About the Company

• At Beauty Pie, we don’t believe that the very best beauty products should be full of the excessive hidden markups that other luxury brands charge.
• We collaborate with the world’s leading labs so you can get direct access to our exceptional collection of extraordinary skincare, makeup and more - minus the unfair extra costs.
• Our culture is our DNA. It defines who we are, how we operate and how we hire. And it all springs from our values: Bring your ‘A’ game, Be intelligently rebellious, Bias for action, Be customer obsessed, It’s all for one (& one for all).
• We thrive on a high-performance culture where action drives results. At Beauty Pie, we trust our teams to take ownership, move fast and get the job done.
• We operate on a hybrid model, with a minimum of three days in the office each week. This structure fosters collaboration, maintains momentum, and strengthens our team environment while allowing some flexibility based on job responsibilities and business needs. In-person connection is essential to how we work, and we expect teams to be present and engaged.

Equal Opportunity

• Beauty Pie is an equal opportunity employer. The company will not unlawfully discriminate on grounds of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, colour, nationality, ethnic or national origin, disability or age, pregnancy or trade union membership.
• Please let us know if you require reasonable adjustments at any point during the application and/or recruitment process.