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About the Role

As an Enablement Operations Manager, you will own the operational infrastructure that enables our programs to run efficiently and consistently at scale, with a primary focus on supporting Technical Solutions Enablement. This role is ideal for someone who enjoys building scalable systems and processes, improving how work gets done, and creating the operational foundation that enables high-performing teams.

Responsibilities

Support the operational processes, governance, and enablement systems that support Technical Solutions Enablement.
Manage the operational delivery of enablement platforms and processes, including project management, learning management systems, content management systems, reporting, and program support.
Execute the knowledge management operating model, including taxonomy, publishing standards, content lifecycle management, and discoverability.
Establish and maintain operational processes, templates, documentation, and standard operating procedures that improve consistency, scalability, and execution quality.
Manage intake workflows, work tracking, operational handoffs, and execution visibility across the Technical Solutions Enablement portfolio.
Manage business requirements for enablement platforms, workflows, automation, and reporting in partnership with the Enablement Systems & Analytics team.
Maintain operational reporting that provides visibility into participation, completion, certifications, utilization, compliance, and operational health.
Partner with the Enablement Systems & Analytics team to continuously improve operational reporting, analytics, and system capabilities.
Support the rollout, operationalization, and governance of new tools, systems, and operational processes.
Identify operational bottlenecks and implement process improvements, automation, and AI-enabled workflows that improve efficiency, consistency, and scale.
Monitor operational performance and recommend improvements based on data, stakeholder feedback, and evolving business needs.
Provide project management for the Technical Solutions Enablement team's strategic priorities and OKRs, ensuring milestones, dependencies, risks, and deliverables are tracked and execution remains on schedule.

Requirements

4+ years of experience in enablement operations, business operations, learning operations, program operations, or a related field.
Experience building, administering, or improving operational systems, processes, or knowledge management programs.
Strong operational mindset with exceptional organization, attention to detail, and process discipline.
Experience translating business needs into scalable operational processes, system requirements, and reporting solutions.
Experience with learning management systems, knowledge management platforms (Confluence), project management tools (Asana), reporting platforms (Tableau), or similar business systems.
Experience building or maintaining operational dashboards and recurring reporting.
Strong written and verbal communication skills with the ability to build trusted relationships across technical and business teams.
A continuous improvement mindset with experience leveraging automation and AI to improve operational efficiency and scale.
Experience supporting Technical Solutions, Solutions Engineering, Sales Engineering, Customer Engineering, Professional Services, or another technical customer-facing organization.
Experience operating within a fast-growing SaaS or enterprise technology organization.

Skills

Enablement operations
Business operations
Learning operations
Program operations
Operational systems
Process improvement
Knowledge management
Project management
Learning management systems
Content management systems
Reporting
Program support
Taxonomy
Content lifecycle management
Discoverability
Standard operating procedures
Intake workflows
Work tracking
Operational handoffs
Execution visibility
Business requirements management
Automation
AI-enabled workflows
Operational dashboards
Recurring reporting
Written communication
Verbal communication
Confluence
Asana
Tableau

Location

Hybrid

Work Type

Hybrid

Experience Level

4+ years of experience

Salary/Compensations

$104,000—$138,000 USD

Benefits

Generous and competitive benefits package
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Employee-focused best in class onboarding
Internal mentor and cross-departmental buddy program
Friendly and inclusive workplace culture
Healthcare
Dental
Parental planning
Mental health benefits
401(k) plan and match
Paid time off
Fitness reimbursements
Discounted employee stock purchase plan

About the Company

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.
Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.
Any information you submit to Datadog as part of your application will be processed in accordance with Datadog’s Applicant and Candidate Privacy Notice. For information on our AI policy, please visit Interviewing at Datadog AI Guidelines.